Job Reference: MCGPLA
Job Duration:
Start date:
Description:
Job Title: Planner/Scheduler
Job Class: Business Support
Location: Littlehampton
Salary:22k to 24k
Are you looking to work for an established Construction Company?
Do you have good Planning/Admin skills?Confident with scheduling operatives into work?
We're currently on the lookout for a Planner/Scheduler to work for one ofour top clients!
You'll be working in the Littlehampton office, reporting to the Lead Planner.
Overall purpose of the role
* Day-to-day planning of the operatives (direct and subcontractors) to ensure all jobs are adequately allocated,attended, FOW raised, jobs re-booked or closed off as necessary on a daily basis.
* Reviewing jobs on Dynamics and feeding back into reports as well as raising any risks to Operational Management.
* Ensuring all appointments booked are met on time withcorrect allocation, operative and materials required and subsequent jobs booked with residents updated at all times to ensure apositive customer experience.
Desirable Experience
* IT Skills required
* Microsoft Office Suite
* Dynamics (desirable)
* Responsive Repairs background required
* Planning/scheduling background
* Customer Service
Accountabilities/Responsibilities
* To proactively identify good quality business opportunities whilst working with customers that valueour offering, who will provide long term business taking into account.
* Checking/ allocating all booked jobs ahead of appointments.
* Daily tracking of jobs and PDA usage (Ops accepting, closing jobs, adding notes, FOWs, SORs etc.)
* Ensuring all Ops diaries are reviewed to ensure appointments are met and closed off with FOWs at COP.
* Ensuring all emergencies are appointed and allocated promptly (2 hours attendance) throughout the day
* Daily Monitoring of jeopardy to ensure no jobs are bookedout of target and monitor absence levels to ensue all jobs are completed.
* Daily monitoring of overdue orders. No more than 20 overdue jobs at any one time.
* Liaising and calling back completion sheets from subcontractors.
* Monitor allocations ofwork when cancellations occur (no operative should be waiting longer then 15 minutes).
* Operative Follow-on jobs - Ops will call from site and job to be offered and booked with resident. Operatives not to leave site without speaking to you.
* Operative no access - Op will call from site, planner to confirm resident is not at the property (call tel numbers) and provide new appointment date to be left through door/post-box.
* Allocation of recalls.
* Plant Hire and returns.
* Materials coordinationas and when required. Advising engineers / supervisors.
* Book-in authorised VO's/Quoted FOWs (passed via admin team and authorised by Operations team)
* Booking/re-allocating operative annual leave, sickness, training, TBT, van breakdown etc.
* Subcontractor updates & diary management.
* Updating Dynamics with notes of action etc
* Cooperating with the planning supervisor and teammates as and when required
* Working with other teams/operatives/Subcontractors to cover another planner / callCentre advisors' AL, sickness and at busy times of the day
* Ensuring Repairs Inbox is regularly reviewed and all jobs raisedwithin 48 hours.
* Assisting with the Call Centre as and when required.
Industry: Building and Construction
Salary: £22000 - £24000 per annum + Pension, Holidays, Discounts
Salary Benefits: Pension, Holidays, Discounts
Vacancy Type: Permanent
Job Skills: Planning, Scheduling, Responsive Repairs, Customer Service
Contact Name: Danial Alias
Website: -
Direct Application URL: -