Job Reference: BBBH57045
Job Duration:
Start date: ASAP
Description:
Job Title: 1st Line Support Analyst/Helpdesk
Job Type: Full-Time, Permanent
Location: Gloucester (4 days a week on site)
Our client is looking for a 1st Line Support Analyst to help keep their business running smoothly by providing first-line support across their IT systems.
Key Responsibilities:
* Act as the first point of contact for IT support requests.
* Diagnose and resolve core IT issues - Windows OS, O365
* Manage and maintain IT equipment.
* Create and update user documentation.
* Issue resolution or escalation.Soft Skills:
* Eager to learn and develop new IT skills.
* Organised, motivated, and able to work independently.
* Excellent communication skills, both written and verbal.
* Strong problem-solving abilities with a keen eye for detail.
* Patient and approachable when working with users of varying technical abilities.
* Full UK driving licence.
Desirable Skills:
* Knowledge of M365 administration, Windows & Mobile OS troubleshooting.
* IT certifications (e.g., CompTIA A+).If you are enthusiastic about IT support and want to make a difference, apply now and provide us with an up-to-date copy of your CV for consideration!
Industry: IT
Salary: £23000 - £27500 per annum + +Benefits
Salary Benefits: +Benefits
Vacancy Type: Permanent
Job Skills: IT Support| Customer Support| Troubleshooting| Ticketing| Escalations
Contact Name: Elliot Gustave
Website: -
Direct Application URL: -