Job Reference: BBBH41700
Job Duration:
Start date: ASAP
Description:
Concept Resourcing are currently recruiting 1st Line Support Engineers based in/ commutable to Newark, Nottinghamshire.
The purpose of the role is to support IT project activity within the field via a centralised helpdesk.
Our client specialise in enabling change for their customers so thatthey can operate and transform effectively and within a timely manner.
Contract Duration: 2 months with possible extensionStart date: ASAP
Rate information:
* £145.00 - £160.00 per day via umbrella (inside IR35)
* Rate dependent upon experience.
* Monday to Friday throughout duration of contract
* 9.00am - 17.30pm* subject to variation
* Site based opportunity
* Use of own vehicle required to get to and from place of work
* Possibility of extension
The Role:
* Respond to calls and emails, carrying out trouble shooting, fault diagnosis, call vetting and technical support to provide 1st line ticket resolution or escalation
* Provide a point of technical escalation and expertise.
* Identify and apply the correct priority, service level agreement and category whilst capturing a full detailed description of the issue.
* Assign and escalate tickets to 2nd line support where tickets cannot be resolved on a first-line fix basis.
* Proactively monitor, review and chase outstanding tickets to ensure they are responded to promptly and follow the correct contracted service levels.
* Maintain high standards of customer service at all times to encourage an excellent customer experience.
The Candidate:
* Strong 1st line working experience
* Good knowledge of IT platforms, equipment and applications.
* Proven Customer service skills
* Up to 12months' experience as an analyst within a similar environment
* Industry recognised qualifications in relevant area is desirable (i.e. MCP)
* Up to 12 months remote support experience of
* Windows Operating Systems (Essential)
* Hardware troubleshooting of both desktop and server hardware. (Desirable)
* Knowledge of supporting various windows applications including MSOffice from end user perspective (Desirable)
* Experience of working to SLAs and KPIs and to be able to accurately describe their purpose is desirable.
* Adaptable & flexible
* Good time management and prioritisation skills
* Good problem resolution skills
This contract has been deemed an inside IR35 role, therefore you will need to be paid via umbrella company. theabove rates are the umbrella company rates subject to weekly fees and deductions.
If you are interested in this vacancy, please click apply
Industry: IT
Salary: £145 - £160 per annum
Salary Benefits:
Vacancy Type: Contract
Job Skills: networking, troubleshooting, 1st line, first line, Comptia, network, BT and TTB
Contact Name: Kayleigh Dutton
Website: -
Direct Application URL: -