Job Reference: BBBH43690
Job Duration: 3 Months
Start date: ASAP
Description:
1st Line Support
London Based - 2 Weeks from Office/1 Week from Home Pattern
3 Months
Inside IR35
£230 per day
Must have Active SC Clearance
Concept Resourcing are looking for a 1st Line Support Analyst to join a Central Government client based in London.
This is an initial 3 month contract with possible extension. This role is INSIDE IR35, maximum day rate £230.
The Role:
* Assessing the complexity of an issue and dealing with it yourself, or escalating to a senior
* Ensure all calls are logged into the help desk system and progress notes are added to all calls
* Proactively managing problem calls through to completion in a timely basis
* Proactively working to improve internal processes
* Identification of potentialopportunities to replace or implement new solutions
You must have the following experience:
* Active SC Clearance
* Strong customer service skills
* Self motivated, well-organised
* Strong Communication Skills
* IT Competent
RECOMMENDATIONS: - If you have professional friends/colleagues who would be interested in one of our roles and our excellent levels of service too, we'd like to recognise your recommendations with our referral scheme.
To apply send an updated CV
Industry: IT
Salary: £200 - £231.40 per day
Salary Benefits:
Vacancy Type: Contract
Job Skills: -
Contact Name: Ben Henshaw
Website: -
Direct Application URL: -