Job Reference: BBBH39644
Job Duration:
Start date: ASAP
Description:
2ndLine Network Engineer (SC Clearance or Eligibility to be SC Cleared is required)
Salary: £30,000-£40,000
Location: Hybrid/Peterborough
About the role
Respond to incidents logged in the Incident Management system and provide end users witha technical solution within Service Level Agreements.
* Incident Diagnostics and Assistance
* Log Monitoring and Analysis* Rule base Auditing and Advisory
* Device Software Upgrades, Patches, and Bug Fixes
* Configuration Backup / Restore
*Rule base and Network Configuration Change Management
Provide a point of technical escalation and expertise for 1st line engineers
Provide technical assistance to on-going projects and the transition of new customers when required.
Recommend anddeploy changes via the change management process when required.
Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork.
Provide assistance to Team members and Analysts as required.
Knowledge and Experience
Essential
* 2-3 years' experience in a similar SLA driven support role.
* Proven Customer service Skills.
* Industry recognised qualifications in relevant areas.
* Cisco CCNA required as a minimum.
Desirable
* Basic knowledge ofITIL
* Security Clearance (SC) advantageous
* Fortinet Knowledge
* F5 Knowledge
* Checkpoint Knowledge
PersonalAttributes
* Good communication skills, verbal and written
* Punctual and reliable
* Positive, enthusiastic and supportive individual
* Ability to take ownership of and progress incidents to resolution, or to identify when escalation is necessary
* Ability to work under pressure
* Ability to work in a team and to support team members
* Communication and interpersonal skills including listening, building rapport, establishing empathy whilst demonstrating awareness of internal and external issues in a calm and polite manner.
Industry: IT
Salary: £30000.00 - £40000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: -
Contact Name: Callum Ives
Website: -
Direct Application URL: -