Job Reference: BBBH38315
Job Duration:
Start date: ASAP
Description:
ITSupport Engineer - Shrewsbury/Work From Home - £22,000 - £25,000
Role: 2nd Line IT Support Engineer
Location: Remote / Shrewsbury
Salary: £22,000 - £25,000
Industry: MSP
Are you a passionate IT Support Engineer looking for the next step in your career?
Do you want the opportunity to work for a fast-growing MSP who prioritise staff training and progression?
Do youhave experience of SQL, EPOS or Windows Servers?
I'm looking for a IT Support Engineer to work within the helpdesk team to aid with Supporting and actioning incoming tickets.
Role:
Provide onsite IT technical support for customers, over the phone or on email. Ensuring the customers receive the highest level of support, working closely with the technical teams to investigate, troubleshoot and support IT infrastructure, hardware, and software across our customer locations.
Key Responsibilities* Answering calls and emails at targeted time
* Ticket logging and classification
* Proactive update to customers
* Resolution and ownership of tasks
* Queue management
Technical Requirements
The following technical competencies are desirable but not essential:
* Knowledge of Windows Servers
* Experience with EPOS systems
* Good understanding of SQL
* Experience working in a busy helpdesk environment (Desirable)
Person Specification
* Excellent customer facing and communication skills
* Problem solving skills and resilience to issues and influences outside of his/her control.
* Excellent team player, flexible, responsive, takes ownership and can work on the detail in a real time environment
* The ability to communicateclearly and concisely with customers.
Salary on offer is £22,000 - £25,000 + Benefits
Looking to move ASAP so please sendme your latest CV and I will call you to discuss further
Jack Bannister - IT Recruitment Consultant - 01384 456 457
Industry: IT
Salary: £22000 - £25000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: -
Contact Name: Jack Bannister
Website: -
Direct Application URL: -