Job Reference: BBBH41428
Job Duration: 6 Months
Start date: ASAP
Description:
I have an urgent requirement for a number of experienced 2nd Line IT Support Engineers who have proven experience supporting desktop, server, network, and general IT systems, to join a UK-based support team.
You will be responsible for investigating issues that arise from PMS, EPoS systems, and multiple interfaces to 3rd party systems (till systems, phone systems, door locking and heating systems).
IR35 Status: Inside
Location: Shrewsbury
The Role:
* You will be required to investigate and resolve tickets logged by customers, internal end users, and 3rd parties via telephone, email, and live chat
* You will need to communicate with customers, 3rd parties, and internal end users in both technical and non-technical terms
* Troubleshoot and provide recommendations on hospitality servers, workstations and networking, toensure that products are installed in a secure and optimal environment
* Know when to escalate tickets to the 3rd Line TeamSkills/Experience required:
* Proven commercial experience with Microsoft desktop operating systems (7 / 8 / 10), currentMicrosoft server operating systems, Microsoft Excel, Networking (O/S level), SQL Server or other database platforms
* Previous experience of working in a Support Desk environment and the use of associated Support Desk software & processes
* Some previous experience with EPOS systems would be highly advantageous
* Experience with Microsoft Azure and cloud computing
Please apply online with your CV.
Industry: IT
Salary: £175 - £200 per day
Salary Benefits:
Vacancy Type: Contract
Job Skills: 2nd Line Support, EPOS, desktop, server, network
Contact Name: Lauren Oakley
Website: -
Direct Application URL: -