Job Reference: JO0000001408
Job Duration:
Start date: ASAP
Description:
Application Support Analyst - Home Based
£28,000 - £33,000 Dependent on experience
Excellent Benefits Package
Swansea
My client are a profitable, growing and innovative organisation that deliver tailored enterprise-wide solutions fortheir clients. They are currently searching for a new team member to join their Support Team in providing analytical and dedicated support on their bespoke software application within the UK.
The role of Application Support Analyst:
You will report to the Head of UK Support and will be the first point of contact for the customer. As an Application Support Analyst,you will work as part of a well established team to provide support on the software platform which includes reporting, prioritising and analysing reported problems through to resolution for the customer. If required, you will also need to escalate and liaise with 2nd Line Support/Development/Consultants and Management if further assistance/guidance is needed.
You will needto be a team player by providing support and working as part of a team to resolve incidents within defined SLA's. A very high percentage of the teams contact with the customer is via telephone so you will need to present yourself and the business in a professional and courteous manner whilst maintaining the exceptional service that my client strives for each and every day.Personal skills required:
Strong communication skills, both written and verbal, adapting to all levels of audience
Emotionally intelligent
Posses ability to stay focused when under pressure
Energetic and upbeat personality with a positive can do attitude
Technical skills required:
Experience of SQL
1st/2nd Line Application Support Experience
Experience of service desk management software
Experience of infrastructure & Networking / Domain + DMZ
In return youwill receive:
Fully Flexible Working
Generous Pension Scheme
Life Insurance x 4
Health Scheme
25 days Holiday (plus Bank Holidays)
Perkbox Employee Engagement Platform
Enjoy Benefits Salary Sacrifice Schemes
Flexible working environment
Employee Assistance Programme
Enhanced Paternity and Maternity
Volunteer Programme
ASAP / Flexible startdates available. To learn more about the role reach out to Sarah at Work Wales for a confidential discussion.
Industry: IT
Salary: £28000 - £33000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: -
Contact Name: Sarah Bastin
Website: -
Direct Application URL: -