Job Reference: BBBH40651
Job Duration:
Start date: ASAP
Description:
Job Description - Application Support Analyst
Description
Reporting to the Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio.
You will be responsible for the change management process, ensuring that the all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunction with the SSC and 3rd party suppliers as appropriate.
Responsibilities
* Provide 2nd and 3rd line support for the application portfolio
* Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising
* Liaise with 3rd party suppliers, ensuring issues are escalated and dealt with as necessary and toSLA
* Own application/system documentation and the data repository that holds that information (i.e. SharePoint)
* Providetechnical support to the application architect and project services as required for project deliverables
* Provide test support for new and enhanced systems/applications
* Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved by CAB, liaising with Change Manager
* OwnsConfiguration Management process
* Responsible for scheduled maintenance and capacity planning
* Ensure that security, compliance and legislation is considered in all aspects of the role and associated processes
* Responsible for the development andmaintenance of the data warehouse
* Run reports and conduct analysis in-line with Business/Management requirements
* Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties
* Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered inthe development of new and enhanced systems design to ensure consideration is given to the linking, matching and cleansing of data across systems.
Knowledge & Experience
* Proven experience working in 2nd/3rd line support role
* Experience ofworking with ITIL processes within an organisation, in particular, incident, request, change and problem Management
* Experience working in a customer facing technical role
* Proven experience working with and managing 3rd party suppliers
* Experience managing assets, both hardware and software
Personal Attributes
* Excellent team working and interpersonal communication skills
* Exceptional oral and written communication skills
* Good team player and collaborative
* Ability to work on own initiative and with minimal supervision
* Technical background in application support and maintenance
* Ability to managecompeting priorities
* Excellent attention to detail
* Analytical, with excellent problem-solving skills
* Ability to putthe Customer at the heart of everything they do
Industry: IT
Salary: £30000 - £38000 per annum + Benefits
Salary Benefits: Benefits
Vacancy Type: Permanent
Job Skills: -
Contact Name: Jack Bannister
Website: -
Direct Application URL: -