Job Reference: BBBH40651
Job Duration:
Start date: ASAP
Description:
Job Description - Application Support Analyst - £30,000 - £40,000
Location: Remote/Peterborough
Salary £30-£40k
Role:
Concept are hiring for a application support engineer to join a well established and globally recognised company,
The right candidate for the role, will have a can do attitude, eager to learn and progress their career, and have an interest in application support.
The right candidate will have a service desk or support background, and be keen and enthusiastic about learning new systems and tech.
Description
Reporting to the Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance ofthe application portfolio.
You will be responsible for the change management process, ensuring that the all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunctionwith the SSC and 3rd party suppliers as appropriate.
Responsibilities
* Provide 2nd and 3rd line support for the application portfolio
* Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising
* Liaise with 3rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA
* Own application/system documentation and the data repository that holds that information (i.e. SharePoint)
* Provide technical support tothe application architect and project services as required for project deliverables
* Provide test support for new and enhanced systems/applications
* Responsible for Change Management process, ensuring that changes are managed, roll-back plans are inplace and that they are appropriately scheduled and approved by CAB, liaising with Change Manager
* Owns Configuration Management process
* Responsible for scheduled maintenance and capacity planning
* Ensure that security, compliance and legislation is considered in all aspects of the role and associated processes
* Responsible for the development and maintenance of the data warehouse
* Run reports and conduct analysis in-line with Business/Management requirements
* Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties
* Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching and cleansing of data across systems.Knowledge & Experience
* Proven experience working in 2nd/3rd line support role
* Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management
* Experience working in a customer facing technical role
* Proven experience working with and managing 3rd party suppliers
* Experience managing assets,both hardware and software
Personal Attributes
* Excellent team working and interpersonal communication skills
* Exceptional oral and written communication skills
* Good team player and collaborative
* Ability to work on own initiative and with minimal supervision
* Technical background in application support and maintenance
* Ability to manage competing priorities
* Excellent attention to detail
* Analytical, with excellent problem-solving skills
* Ability to put the Customer at theheart of everything they do
Industry: IT
Salary: £30000 - £38000 per annum + Benefits
Salary Benefits: Benefits
Vacancy Type: Permanent
Job Skills: -
Contact Name: Jack Bannister
Website: -
Direct Application URL: -