Job Reference: BBBH45229
Job Duration: 6 Months
Start date: ASAP
Description:
I have an urgent requirement for 2 x Patch Management Engineers who will be responsible for providing Patch and AV Management related support on behalf of a leading technology solutions provider who operate acrossthe globe.
Hybrid Working: 2 days per week in Peterborough
Contract Duration: 3 Months+
IR35 Status: Inside
The Role:
* Facilitate and execute the installation of agreed patches and the maintenance of customer AV management software.
* Responding to BAU Security and Patch Management incidents logged on the incident management system to ensure incidents are resolved within SLA whilst providing help and support to the team.
* Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary..
* Ensure all implemented solutionsare backed up with documentation, training and expertise within the Service Desk and Support areas.
* Escalate potential service issues to line management and ITIL Services
* Escalate potential problem issues with Problem and Incident Management.
*Provide 24/7/365 remote support on a 4 on 4 off basis covering days and nights alternatively:
* Day shifts from 09:00 to 21:00
* Night shifts from 21:00 to 09:00
Essential Skills/Experience required:
* Good knowledge of IT platforms, equipmentand applications.
* Proven Customer service Skills.
* Knowledge / experience in the following technologies.
* Windows Server 2012/2012 R2/2019
* Windows Workstation 10/11
* Patch Management Software
* SEPM and other mainstream AV solutions (e.g. Sophos, Kaspersky, etc.)
* Experience with troubleshooting (Event Viewer, Log Files, Command Prompt)
* Basic networking* Any experience with the following would be highly beneficial:
* SCCM
* PowerShell and PowerShell Script
* Knowledge of ITIL change process
Please apply with your CV.
Industry: IT
Salary: £275 - £300 per day
Salary Benefits:
Vacancy Type: Contract
Job Skills: Patch Management, SCCM
Contact Name: Lauren Oakley
Website: -
Direct Application URL: -