Job Reference: BBBH39080
Job Duration:
Start date: ASAP
Description:
Data Protection Analyst / Incident Management / Problem Resolution / Troubleshooting / Backup Engineer / StorageEngineer / IBM TSM / Commvault / Veeam / Dell EMC /
Data Protection Analyst / Incident Management / Problem Resolution / Troubleshooting / Data Analytics / IBM TSM / Commvault / Veeam / Dell EMC
Concept Resourcing have been engaged by a multinational market leading IT Managed Services Provider to recruit an experienced Backup/Storage Engineer to join their growing team. Thisrole is to provide specialist support both internally and externally to a dynamic customer base.
Salary - £30,000 - £35,000 per annum + package
Location - Birmingham
Working hours - 8-hour shifts, Monday - Friday, falling between core hoursof between 8am-6pm. Evening/weekend cover required as part of an on-call rota.
The Role
* Dealing with Incident Management requests, resolving through to completion
* Troubleshooting customer issues
* Providing client system administration,support, and technical resolution
* Ensuring all processes and procedures are adhered to, maintaining consistency and qualityof service
* Running regularly scheduled checks on customer systems to ensure they are running as expected
* Identifying issues and driving improvements in customer satisfaction
Required Skills and Experience
* Experience working in a service desk / support environment
* Exposure and understanding of IT Principles and technologies
* Exposure or certification inIBM TSM, Commvault, Veeam, DELL EMC (desirable)
* Knowledge of Industry backup and recovery technologies and best practices (desirable)
* Excellent communication skills
* Sound analytical and problem-solving skills
If this role is of interest, please apply with an up-to-date copy of your CV.
Data Protection Analyst / Incident Management / Problem Resolution /Troubleshooting / Backup Engineer / Storage Engineer / IBM TSM / Commvault / Veeam / Dell EMC
Data Protection Analyst / Incident Management / Problem Resolution / Troubleshooting / Backup Engineer / Storage Engineer / IBM TSM / Commvault / Veeam / DellEMC
Industry: IT
Salary: £30000 - £35000 per annum + package
Salary Benefits: package
Vacancy Type: Permanent
Job Skills: Data Protection Analyst / Incident Management / Problem Resolution / Troubleshooting / Data Analytics / IBM TSM / Commvault / Veeam / Dell EMC
Contact Name: Tim Griffin
Website: -
Direct Application URL: -