Job Reference: BBBH39668
Job Duration:
Start date: ASAP
Description:
Network EngineerSalary: £40,000-£45,000
Location: Hybrid WFH/Studley
The CoE Engineer acts as the primary point of escalation relatingto operational delivery for their technical specialism.
* Managing internal support escalations through all supporting levels
* Performing detailed analysis and resolution of alert tickets in line with client and ITIL record management processes andstandards
* Proactively escalates Incidents to the Client Services Escalation contact or other responsible person when Service Level targets are expected to be breached, or where technical or functional escalation is needed.
* As needed, shares knowledge and train other members of the Client Services team to develop wider technical capability.
* Works co-operatively with team members and colleagues, contributing positively and constructively to the achievement of team and organisational objectives.* Ensures a strong focus on the client and delivery to meet their requirements, resolve issues and provide a professional service to their satisfaction.
Experience
* Understanding of the ITIL processes
* Proven experience in delivering effective communication
* Experience working in a fast paced managed services environment
* Significant experience of working with relevant technology and delivering brilliant technical services including proven working experience in installing, configuringand troubleshooting complex systems and environments.
Skills
* Relevant technology certifications: Networks/Firewalls (CCNA, JNCA, PCNSA), Cloud (AZ900, MCSE, RHCSA, VCTA-DCV), Data Platform (DP900) and Agile Workspace (MS900).
* Strong technical background in Network/Firewalls (Cisco, Juniper, Palo Alto), Infrastructure (Windows server, AD, Exchange,RDS, O365), Database Platform (SQL server) End User Computer Virtualisation (Citrix, VMware, vSphere) and Cloud (Microsoft Azure)
* Excellentverbal and written communication
* Strong collaborative mind-set
* Continuous improvement mindset
* Quick learner who easily adapts to ambiguous situations
* Strong relationship building skills
Industry: IT
Salary: £40000.00 - £45000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: -
Contact Name: Callum Ives
Website: -
Direct Application URL: -