Job Reference: BBBH44693
Job Duration: 12 Months
Start date: ASAP
Description:
Role: Cyber Service Manager
Location: Hybrid / London, Manchester or Bristol
Duration: 12 months + Possible ExtensionRate: 500-600 per day
Clearance: BPSS
Concept are recruiting for a Cyber Service Manager for a Central Government Department and to be a key part of the security & engineering contract team. The main objective of this project is to ensure thesuccess of third-party security into Government.
Service Delivery Manager Responsibilities:
* Develop and manage service level agreements with service providers
* Monitor and report on service performance against SLAs
* Manage internal customer expectations
* Develop and implement processes and procedures to ensure service efficiency
* Identify areas for improvement in service delivery and develop strategies to address them
* Monitor external trends and developments in cyber service delivery and make recommendations for improvement
* Work with other teams to ensure compliance with delivery policies and procedures
Service Delivery Manager attributes:
* You'll have proven experience of Cyber or IT Service management, including
*experience in managing the service lifecycle, including the design, deployment, maintenance and management of IT or cyber services.
* You'll be able to advocate for the right approaches and continuously challenge in and out of the team
* You should also have experience in developing and implementing IT service strategies, working with vendors and internal customers and monitoring service budgets.
* Demonstrate technical competence in Cyber Security through relevant qualifications and/or practical knowledge
* Have the ability to confront issues and challenge assumptions at the highest levels with delivery partners, stakeholders and clients in an assertive yet constructive way
* Show you can develop pragmatic policies, procedures, standards and processes that deliver end-to-end, tightly monitored IT environments
* In addition, you should be knowledgeable in IT service management frameworks such as ITIL, COBIT and ISO/IEC 20000.
If you are interested in this Cyber Delivery Manager opportunity, please apply directly with your CV and Luke Clarke will be in touch to discuss further.
Industry: IT
Salary: £550.00 - £600.00 per annum
Salary Benefits:
Vacancy Type: Contract
Job Skills: -
Contact Name: Luke Clarke
Website: -
Direct Application URL: -