Job Reference: BBBH39080
Job Duration:
Start date: ASAP
Description:
Data Protection Analyst / Incident Management / Problem Resolution / Troubleshooting / Data Analytics / IBM TSM /Commvault / Veeam / Dell EMC
Data Protection Analyst / Incident Management / Problem Resolution / Troubleshooting / Data Analytics / IBM TSM / Commvault / Veeam / Dell EMC
Concept Resourcing have been engaged by a multinational market leading IT Managed Services Provider to recruit an experienced Data Protection Analyst to join their growing team. This role is to provide specialist support both internally and externally to a dynamic customer base.
Salary - £30,000 - £35,000 per annum + package
Location - Godalming
Working hours - 8-hour shifts, Monday - Friday, falling between core hours of between 8am-6pm. Evening/weekend cover required as part of an on-call rota.
The Role
* Dealing with Incident Management requests, resolving through to completion
* Troubleshooting customer issues
* Providing client system administration, support, and technicalresolution
* Ensuring all processes and procedures are adhered to, maintaining consistency and quality of service
* Runningregularly scheduled checks on customer systems to ensure they are running as expected
* Identifying issues and driving improvements in customer satisfaction
Required Skills and Experience
* Experience working in a service desk / support environment
* Exposure and understanding of IT Principles and technologies
* Exposure or certification in IBM TSM, Commvault, Veeam, DELL EMC (desirable)
* Knowledge of Industry backup and recovery technologies and best practices (desirable)
* Excellentcommunication skills
* Sound analytical and problem-solving skills
If this role is of interest, please apply with anup-to-date copy of your CV.
Data Protection Analyst / Incident Management / Problem Resolution / Troubleshooting / DataAnalytics / IBM TSM / Commvault / Veeam / Dell EMC
Data Protection Analyst / Incident Management / Problem Resolution / Troubleshooting / Data Analytics / IBM TSM / Commvault / Veeam / Dell EMC
Industry: IT
Salary: £30000 - £35000 per annum+ package
Salary Benefits: package
Vacancy Type: Permanent
Job Skills: Data Protection Analyst / Incident Management / Problem Resolution / Troubleshooting / Data Analytics / IBM TSM / Commvault / Veeam / Dell EMC
Contact Name: Tim Griffin
Website: -
Direct Application URL: -