Job Reference: BBBH40907
Job Duration:
Start date: ASAP
Description:
Concept Resourcing are currently recruiting for aDeskside & Tech Bar Technician, commutable to Ulverston, Cumbria.
The purpose of the role is to provide deskside support and Tech Bar services for the end user on site.
Package/Working information:
* £27,000 per annum
* Monday to Friday working week
* Monday to Thursday 7:30 - 16.00, Friday 7:30 - 13:00.
* ADBS Clearance is required for the role.
* Can be completed during application
* Immediate Start Available
* Half day (each day) is remote tech bar, and the remainder would be completing deskside tasks.
The Role:
The scope of the deskside report shall include the following:
* Investigate andprovide a solution to basic IT Incidents such as, carrying out basic fault diagnosis, with MS Windows, MS Office, email, internet browsers, collaboration tools, individual network connectivity, personal file/storage, and standard applications in the software basket.
* Provide support for access issues and password resets (Domain PW, Bitlocker PW, Applications Login, PKI Card).* Provide assistance and resolutions relating to IT services and tools.
* Support user requests for status and/or resolution of existing tickets.
* Perform onsite hardware diagnostics
* Create tickets for more advance issues and escalate to necessaryparties
* Provide incident support and setup assist for email issues on standard mobile devices
* Review of incident reporting will also be used to assist in determining issues that might have reduced occurrences by the provision of proactive education/information.
The Supplier's responsibilities for the Hybrid Tech Bar Services shall be as follows:
* Facilitate and manage the Hybrid Tech Bar Service Resource training program which ensures Resources are kept informed and trained on new Servicesor on changes to existing Services which are in-scope for the Hybrid Tech Bar Services.
* Follow the established and approvedworking instructions and process scripts
* Follow a standard global process to establish and manage meeting calendars which schedule the appointments for tech bar services.
* Ensure incident tickets have been logged in ServiceNow with contact source* Support continuous improvement, self-help, and end user training by promoting self-help tools, distribution of the service provider's materials and conducting informational sessions.
The Candidate:
* At least 3 years experience in a helpdesk/IT Support role
* Maintain high standards of customer service at all times to encourage an excellent customer experience
* Excellent use of MS office products
* Self-Motivated with a willingness to learn
* Able to adapt to any new change or situation* Maintain high standards of customer service at all times: to encourage an excellent customer experience
* Experience workingon either 1st line or 2nd line service desk/help desk
* Desirable certifications - CompTIA A+ / CompTIA Server+ / CompTIA Network+/ ITIL Foundation/ MCDST/ CCENT
If you are interested in this vacancy, please click apply
Industry: IT
Salary: Up to £27000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: Desktop, deskside, techbar, helpdesk, support, 1st line, first line,
Contact Name: Bethany Pearson
Website: -
Direct Application URL: -