Job Reference: BBBH40907
Job Duration:
Start date: ASAP
Description:
Concept Resourcing are currently recruiting for aDeskside & Tech Bar Technician, commutable to Ulverston, Cumbria.
The purpose of the role is to provide deskside support and Tech Bar services for the end user on site.
Package/Working information:
* up to £30,000 per annum
* Monday to Friday working week
* Monday to Thursday 7:30 - 16.00, Friday 7:30 - 13:00.
* ADBS Clearance is required for the role.
* Canbe completed during application
* Immediate Start Available
* Half day (each day) is remote tech bar, and the remainder would be completing deskside tasks.
The Role:
The scope of the deskside report shall include the following:
* Investigate and provide a solution to basic IT Incidents such as, carrying out basic fault diagnosis, with MS Windows, MS Office, email, internet browsers, collaboration tools, individual network connectivity, personal file/storage, and standard applications in thesoftware basket.
* Provide support for access issues and password resets (Domain PW, Bitlocker PW, Applications Login, PKI Card).
* Provide assistance and resolutions relating to IT services and tools.
* Support user requests for status and/or resolution of existing tickets.
* Perform onsite hardware diagnostics
* Create tickets for more advance issues and escalate to necessary parties
* Provide incident support and setup assist for email issues on standard mobile devices
* Review of incidentreporting will also be used to assist in determining issues that might have reduced occurrences by the provision of proactive education/information.
The Supplier's responsibilities for the Hybrid Tech Bar Services shall be as follows:
* Facilitate and manage the Hybrid Tech Bar Service Resource training program which ensures Resources are kept informed and trained on new Services or on changes to existing Services which are in-scope for the Hybrid Tech Bar Services.
* Follow the established and approved working instructions and process scripts
* Follow a standard global process to establish and manage meeting calendars which schedule the appointments for tech bar services.
* Ensure incident tickets have been logged in ServiceNow with contact source
* Support continuous improvement, self-help, and end user training by promoting self-help tools, distribution of the service provider's materials and conducting informational sessions.
The Candidate:
* At least 3 years experience in a helpdesk/IT Support role
* Maintain high standards of customer service at all times to encourage an excellent customer experience
*Excellent use of MS office products
* Self-Motivated with a willingness to learn
* Able to adapt to any new change or situation
* Maintain high standards of customer service at all times: to encourage an excellent customer experience
* Experience working on either 1st line or 2nd line service desk/help desk
* Desirable certifications - CompTIA A+ / CompTIA Server+ / CompTIA Network+/ ITIL Foundation/ MCDST/ CCENT
If you are interested in this vacancy, please click apply
Industry: IT
Salary: £24000 - £30000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: Desktop, deskside, techbar, helpdesk, support, 1st line, first line,
Contact Name: Bethany Pearson
Website: -
Direct Application URL: -