Job Reference: BBBH47062
Job Duration: 1 Month
Start date: ASAP
Description:
I have a requirement for 2 x Desktop Support Engineers on behalf of an IT Managed Services Provider.
We are looking for an immediate start where possible.
Location: multiple sites across Belfast (mileage will be expensed)
IR35 Status: Inside
The Role:
* Provide Level 2 desk-side support for customer systems, hardware and software maintenance calls, and implementation requests.
* Working within a core site as part of a wider teams spread through other core sites and field.
* To install pre-defined computer 'images' onto desktop and laptop computers in the case of a serious system failure.
* To install or re-install any applications onto PCs in line with installation procedures.
* Perform basicnetworking support, including investigating faults, patch, tracing & replacing from desk-side to switches
* Manage hardware repair through the customer defined warranty & non warranty routes
* Provide alternative solutions including a "Box/Hardware Swap" where possible to provide a quick resolution with minimum inconvenience to the user.
* Perform IMaC activities asdefined within the customer contract.
* Provide remote support to end-users.
* Be prepared to provide cover to sites at other locations or locally as required (for back-fill and busy periods) in order to help maintain the overall SLA.
Skills / Experience required:
* Minimum 3 Years Desk Side support experience
* Commercial experience with SNOW or other ITSM Ticket-based tool-sets
* Strong product related technical background
* Knowledge of Windows 7, 8, 8.1 and 10
* Microsoft Office 2010, 2013 & 365
* Mobile Phone Support
* SCCM knowledge
* Imaging and re-imaging devices
* Manual installation of software where required
* VPN/Wireless knowledge
* VIP/Exec support
* Stock Management
* Knowledge of basic printer maintenance
* You will need a clean Driving License and your own vehicle
* Eligible to pass a AccessNI check
Please apply online with your CV.
Industry: IT
Salary: £175 - £180 per day
Salary Benefits:
Vacancy Type: Contract
Job Skills: Desktop Support, ITSM, SCCM, Windows
Contact Name: Lauren Oakley
Website: -
Direct Application URL: -