Job Reference: BBBH44461
Job Duration: 12 months FTC
Start date: ASAP
Description:
Concept Resourcing are currently recruiting for an experienced Desktop Support Specialist with Software experience in Canary Wharf
The ideal candidate will be self-motivated with proven technical expertise and excellent communication skills.
Package
* 12 Months FTC
* £40,000 - £45,000* 40 hours per week
* 23 days holiday
* Must be available between 6am and 7pm.
The Role
The key role responsibilities are:
* Level 3 type escalations for complex technical issues and root cause analysis.
* Effectively use and manage Service Now to handle and update calls.
* Demonstrate high levels of customer care behaviours at all times and adopt an approachthat shows consistent commitment to providing a customer focused quality service.
* Work across lines of service to ensure a coordinated approach to providing support for the customer.
* Cooperate with other DSS teams and 3rd parties to ensure all services are delivered within service level targets and according to best practice.
* Carry out incident and change activity delivering the productivity levels expected by Desktop Operations.
* Support colleagues by sharing knowledge and assisting them inthe successful delivery of common objectives.
* Ability to work well under pressure and to tight timescales.
* Assist with identifying team training and development needs, both technical and non-technical to support the Staff Dialogue and Development process.
* Manage own workload to ensure that assigned activities are completed within targets defined within SLA's/OLA's.
*Ability to work well under pressure and to tight timescales.
* Identify ways of improving productivity and lowering costs which provide enhanced service value for Customer and/or cost savings for Atos.
The Candidate
* Experience working in financeindustry, investment banking.
* Deskside support technical experience operating within a complex environment with demonstrable experience in providing a level of second level technical support within a team.
* Experience of managing work packages dealing with third party suppliers and internal business units within a client service organisation
* Broad understanding of financial markets
* Demonstrable experience of project management methodologies.
* Excellent communication and interpersonal skills
* Good negotiating skills
* Experience in dealing with customers with tact and diplomacy using demonstrable interpersonaland communication skills.
* Excellent experience of supporting operating systems and applications within a business environment
* An excellent understanding of ITIL Service Support, delivery disciplines and methodologies
* Experience using a help desk call management system
* Ability to work well under pressure and to tight timescales.
* Excellent communication, interpersonal and customer care skills
* Strong technical grasp of strategic platforms such as Microsoft Windows, Networking and Security, WAN, LAN and Exchange 2010 onwards.
* Experience of market data feeds and troubleshooting Excel Add-ins. MCSE qualification and PowerShell are desirable.
* 5 Years' minimum software experience dealing with critical business systems with 2 years ininvestment banking.
If you are interested in this vacancy, please click apply.
Industry: IT
Salary: £40000 - £45000 per annum
Salary Benefits:
Vacancy Type: Contract
Job Skills: Desktop, deskside, techbar, helpdesk, support, 1st line, first line,
Contact Name: Bethany Pearson
Website: -
Direct Application URL: -