Job Reference: BBBH39750
Job Duration: 12 months
Start date: 01/02/2022
Description:
Concept Resourcing are currently looking to recruit an experienced Desktop Technician within/ commutable to Stone,Staffordshire
The purpose of the role is to provide day to day local/remote desktop support. This will involve support acrosshardware, software, and application issues in a ticketing system.
Package information:
* 8:00am - 17:00pm*
* Monday to Friday every week throughout contract duration
* Contract will start February 1st 2022 and will be 12 months in duration.
* With possibility to extend
* £140 per day payable via umbrella (inside IR35)
Responsibilities and requirements:
* A mixture of build and re imaging of new and existing hardware devices
* Deliver desktop support services to the end user
* React to inbound calls and questions within agreed SLA
* React to customer incidents and service requests and manage through to a successful resolution
* Provide standard and approved hardware and software support and maintenance on desktop devices
* Troubleshoot and document steps performed to resolve challenges across all hardware, software and application issues
* Provide breakfix, fault diagnosis and apply desktop fault resolution
* Accurately log incidents and ensure all relevant data is captured* Respond to calls, carrying out fault diagnosis, call vetting and technical support to provide ticket resolution
The candidate:
* 2-3 years' experience in Windows Desktop support
* Previous experience of providing Desktop Support to all levels of users
* Excellent skills in user IT infrastructure - Desktops, Laptops, Printers, Handhelds, Smartphone etc
* Ability to interact with customers so as to ensure that the service is polite, efficient and responsive
* Ability to work on own initiative
* To work through issues analytically and successfully
This contract has been deemed and inside IR35 role, therefore youwill need to be paid via umbrella company. The above rates are the umbrella company rates subject to weekly fee and deductionsIf you are interested in this vacancy please click apply
Industry: IT
Salary: Up to £140.00 per day
Salary Benefits:
Vacancy Type: Contract
Job Skills: -
Contact Name: Taylor- Ray Evans
Website: -
Direct Application URL: -