Job Reference: BBBH48933
Job Duration:
Start date: ASAP
Description:
Job Title: Field Engineer - Northampton
Location: Northampton
Type: Full-time
Salary: £35,000 - £40,000 (experience-dependent)
Overview:
Join our team as a Field Engineer, assisting the Field Team Leader in providing top-tier technical support to our customers on and off-site.
Key Responsibilities:
* Technical Support: Provide 1st - 3rd line support.
* Resolution Focus: Swiftly resolve incidents on-site and remotely.
* Service Excellence: Exceed Service Level Agreements.
* Team Collaboration: Work closely with support teams.
* Guidance: Offer technical help to colleagues.
* Relationship Building: Cultivate strong intra-team relations.
* Installation Standards: Ensure industry-standard installations.
* Flexibility: Supportweekend tasks as needed.
* Project Support: Assist with project tasks.
* Documentation: Maintain accurate records.
* Planning: Contribute to project planning.
* Testing and Compliance: Ensure thorough testing and sign-offs.
* Training: Support training efforts.
* Ad Hoc Tasks: Undertake additional tasks as needed.
* Record Keeping: Maintain accurate incident records.* Tech Savvy: Stay updated on tech trends.
* Opportunity Spotting: Identify growth opportunities.
* Service Improvement: Suggest enhancements.
Requirements:
* Attitude: Self-motivated with a positive attitude.
* Communication: Strong communication skills.
* Adaptability: Thrive in a dynamic environment.
* Independence: Ability to work both independently and in teams.
* Documentation: Strong reporting skills.
Benefits:
* Hybrid Work: 3 days office, 2 days remote.
* Salary: £35,000 - £40,000 based on experience.
* Office: Modern workspace with parking.
* Culture: Supportive, fun, and hard-working.
*Perks: Incentives and top-notch technology.
* Healthcare: Subsidized medical benefits.
* Leave: Generous annual leave.
*Growth: Progression Plan with mentorship.
Experience:
* Relevant Experience: 2+ years supporting tech infrastructure.
*Tech Proficiency: Expertise in Microsoft products.
* Enterprise Tech: Familiarity with enterprise technologies.
* Certifications: Industry-recognized certifications are a plus.
How to Apply:
Interested candidates are invited to forward an updated CV
Reporting To: Field Team Leader
Ready to make an impact? Join us and excel in technical support. Apply now!
Industry: IT
Salary: £35000 - £40000 per annum + benefits
Salary Benefits: benefits
Vacancy Type: Permanent
Job Skills: -
Contact Name: Jack Bannister
Website: -
Direct Application URL: -