Job Reference: BBBH49877
Job Duration: 6 months
Start date: ASAP
Description:
Concept Resourcing are currently recruiting for a Helpdesk Engineer to work on a shift pattern basis in a Service Desk environment.
Reporting into the Service Operations Team Leader, you will be responsible for providing a single point of contact to all customers by responding to incoming calls/emails, ensuring incidents are fully managed through to resolution.
Location: Peterborough
Package:
* Minimum 6 months contractwith the opportunity for extension or permanent position available
* Shift pattern basis
* 1 in 4 weekends required.
*Shifts are scheduled between 6:00am and 21.30pm.
* 37.5 hours her week.
* £14 per hour (overtime is applicable at 1.5x hourly rate)
* This role is Inside IR35 and must be paid via an umbrella company.
The Role:
* Responsible for providing1st Line Support of software / Hardware related incidents, taking ownership of tickets as they come in.
* Ensure that all incidents are logged on the ITSM and managed within the agreed SLA.
* Be proactive in keeping customers informed on the status/progress of their incident.
* Always be sure to Adhere to Major Incident Management procedures.
* Know when to escalate any potential service issues to the Major Incident Management team.
Skills/Experience required:
* Minimum 6 months commercial experience providing IT Support, where possible.
* Outside of this, we are looking for a really strong background in Customer Service.
* A good level of knowledge with IT platforms, equipment and applications.
* Excellent communication skills are essential; a strong background in Customer Service is really important.
* Any IT-related certifications / qualifications are highly desirable (MCP, CCNA, CompTIA).
* Any commercial experience with supporting the following is advantageous:
* Windows Operating Systems
* Citrix
* Cisco Telephony Systems
* Hardware troubleshooting (desktop, server, laptop)
* Application support of applications from major vendors such as Netapp, Cisco, Microsoft, etc
* A good understanding ITIL framework andits procedures would be beneficial.
If this is something you are interested in, please click apply.
Industry: IT
Salary: Up to £14 per hour + Overtime applicable
Salary Benefits: Overtime applicable
Vacancy Type: Contract
Job Skills: Desktop, deskside, techbar,helpdesk, support, 1st line, first line,
Contact Name: Bethany Pearson
Website: -
Direct Application URL: -