Job Reference: BBBH43859
Job Duration:
Start date: ASAP
Description:
Role: Service Desk Supervisor
Location: Birmingham
Salary: up to £30,000 - £35,000
Industry: MSP
Are you apassionate Service Desk supervisor looking for the next step in your career?
Do you want the opportunity to work for a wellestablished MSP who prioritise staff training and progression?
Do you have experience of managing a service desk ticketing system and working in an ITIL environment?
Role:
To manage service desk responsibilities, monitor the ticketing systemand implement new features and tools to increase client satisfaction
Technical Requirements
The following technical competencies are desirable but not essential:
* Monitoring new tickets created and assigning to engineers (via portal or email).* Monitoring tickets so don't go over a SLA
* reassigning tickets if an engineer has gone on site or off sick
* dealing with all the booking requests for on-site visits and to know the engineers are.
* contact for small complaints
* reporting
*task of owning the helpdesk and implementing new features.
* Keeping the helpdesk system up to date from companies to users.* First response to crack the whip if engineers not performing or taking too long on tickets.
* Keep documentation up to date with changes to the system
* train new members of staff on the helpdesk system.
Industry: IT
Salary: £30000 - £35000 per annum + Benefits
Salary Benefits: Benefits
Vacancy Type: Permanent
Job Skills: -
Contact Name: Jack Bannister
Website: -
Direct Application URL: -