Job Reference: SC/HQ515101
Job Duration:
Start date: ASAP
Description:
* Helpdesk Support - 1st Line Support
* Halifax / Solihull
* £22,000 - £23,400 per annum plus Benefits Package
* Remote working with occasional meetings in the office one or twice a quarter - this can either be at their Solihull office or Halifax
As one of the Helpdesk Support Specialists within this friendly & engaged 1st Line Support Team, you will be working as the face of the business for this hugely successful FinTech, providing PC & Network support to internal & external UK customers across Hardware, Software, Operating Systems, Networks & Comms.
Requiring good communication skills, both verbal & written, you will be the friendly & helpful face & voice that the customer experiences when they call for Helpdesk Support, so an enthusiasm for both technology & people are key attributes withinthis permanent position.
The ideal candidate will have strong Business to Business Customer Service experience with a background in a Helpdesk / 1st Line Support role within the Insurance industry - we are open to all industries, but Insurance would be preferred.
Role & Responsibilities:
* Answering calls to the Helpdesk and providing knowledgeable and proactive support
* Undertaking investigations into problems in systems and services
* Providing exceptional customer serviceskills used to research, diagnose, troubleshoot and identify solutions to customer issues
* Assisting with the implementationof agreed remedies and preventative measures
* Receiving and handling requests for support following agreed procedures
* Responding to requests for support by providing information to enable incident resolution and promptly allocating unresolved callsas appropriate
* Maintaining records and advising relevant persons of actions taken
* Providing effective network and desktop support remotely via dialling in or telephone
* Ensuring Incidents, Faults, Service Requests and Requests for assistance arelogged and handled appropriately
* Maintaining uptime, system performance etc in accordance with internal policy and againstinternal and customer SLAs
* Scheduling and performing builds of new PC and Laptop equipment, including the physical setup and removal of technical hardware
* Maintain and update Software License distribution lists
Preferred Skills & Knowledge:
* Experience of working on a Service Desk / Helpdesk / 1st Line - analysing and resolving client issues - this includes familiarity with the use of SQL and/or database manipulation techniques used in data conversions
* Ideally knowledge andexperience within the Insurance Industry
* ITIL Awareness - Foundation level qualification would be an advantage
* Familiarity with the core Windows operating system environments and hardware platforms
* Some knowledge of or a strong desire to learn about services provided and applications used
* Active Directory
* Microsoft Exchange
* Office 365
* SharePoint* Troubleshooting Printing
* TCP/IP Network Communications
* E-mail Spam Filtering
* Windows Server knowledge is useful* Understanding of Virtualisation - VMWare Server and VMWare Workstation is useful
* Anti-Virus tooling (such as Crowdstrike and Cylance)
* Capable of learning from and assimilating information from colleagues about applications and services provided
* A Natural software user - you're comfortable handling software products you may not have encountered previously
* Ability to build laptop and PC devices from a pre-prepared image and media
* A flexible approach to working hours is necessaryInterested Candidates seeking a quality employer where you can continue to learn & grow should apply now!
Industry: IT
Salary: £22000 - £23400 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: 1st line, helpdesk, insurance
Contact Name: Samantha Cole
Website: -
Direct Application URL: -