Job Reference: BBBH51532
Job Duration:
Start date: ASAP
Description:
Job Title: Second Line Support Technician
Location: Walsall
Salary: £26,000 + Benefits
Join our clients team as a Second Line Support Technician in Walsall. If you're skilled in technical support, problem-solving, and have excellent communication, we want to hearfrom you.
This job is shift based: 7am-3pm, 8am-4pm, 9am-5pm and occasionally 10am-6pm. Occasional weekends will also be required.
Responsibilities:
* Provide second line support for all our clients technology systems.
* Support colleagues with hardware, software, and IT queries.
* Identify, diagnose, and resolve incidents within SLAs.
* Release changes to the estate and onboard new solutions.
* Collaborate with third parties for new store openings and system support.
* Monitor system jobs, respond to alerts, and complete root cause analysis.
* Offer suggestions for improving support services.
* Install, remove, and record movement of technology equipment.
Requirements:
* 3+ years' experience in a similar role.
* Proficiencyin SQL, .Net, Microsoft Windows, and Office 365.
* Strong troubleshooting skills and ITIL understanding.
* Excellent documentation skills and IT security awareness.
* Flexible working hours and occasional travel may be required.
If you're ready to excel in a challenging yet rewarding role, apply now!
IT - ANALYST - ENGINEER - 2ND LINE - SUPPORT - SERVICE DESK - 365 - MICROSOFT OFFICE - SQL - OFFICE - INFRASTRUCTURE - NETWORKS - ITIL
Industry: IT
Salary: £23000 - £26000 per annum +Benefits
Salary Benefits: Benefits
Vacancy Type: Permanent
Job Skills: -
Contact Name: Natalie Eaton
Website: -
Direct Application URL: -