Job Reference: BBBH42885
Job Duration:
Start date: ASAP
Description:
Concept are currently recruiting for I.T / Epos Hardware Break-fix Field Service Engineers.
Our clients Field Service team is made up of passionate, friendly and experienced engineers dedicated to providing exceptional IT solutions and support to the Retail industry.
We are looking for someone that has a strong technical background and is ready to deliver an amazing service. You will receive a range of experience and exposure, with lots of support and fantastic employee benefits / care.
Working hours:
Saturday & Monday - 9.00 - 21.00
Sunday - 9.00 -17.30
Job Description:
* Onsite support
* Field based work
* Diagnostics, swap out, break fix, upgrades and buildsof both IT hardware and Retail IT hardware - including cables and peripherals
* Desktop, Network and EPOS / Retail Tech
* New system installations & upgrades (desktop, laptop, network, EPOS)
* Communication with clients
* Support, procedures & ticket management
* Work in conjunction with customer policies and processes
* Maintain skills and knowledge required toperform the role to the required standard and be accepting of further training
* Embrace new technologies and adapt to change* Achieve KPI of 5 visits/ fixes per day
Requirements:
Strong Knowledge / understanding (MUST HAVE):
* Setup/ Installation of EPoS, scanners and chip and pin
* Setup/Installation Windows 7,8,10 and MAC OS
Basic Knowledge / understanding (MUST HAVE):
* Routers, Switches config, AP's, Printer (Scan to mail/Printer), EPOS
Any Knowledge / understanding (GOOD TOHAVE):
* Servers, Cisco ASA Firewall, Routers (NAT, PAT) & Switches (Vlan, VPN), SNMP)
Must have
* Attention to detail
* Self-starter and driven towards excellence
* Able to work under pressure
* Works well autonomously
* Able to hitthe ground running
* 2+ years solid IT OR Retail experience
* IT certified (either or all - Microsoft, Cisco, A+, N+)
* Good customer facing skills
* Ongoing collaboration with team members to improve on current systems and processes.
* Abilityto pass BPSS & SC Clearance as these are required to complete if successful
Package-
* £21,000- £23,000
* Company Vehicle & Fuel Card
* Various Retail discounts, Gym membership discounts and Cinema tickets
If you are interested in this vacancy, please send a copy of your most recent CV to apply
Industry: IT
Salary: £21 - £24 per annum + Van, fuel card
Salary Benefits: Van, fuel card
Vacancy Type: Permanent
Job Skills: epos, IT,breakfix, "break fix", field service
Contact Name: Kayleigh Dutton
Website: -
Direct Application URL: -