Job Reference: BBBH42287
Job Duration:
Start date: ASAP
Description:
Concept Resourcing are currently recruiting fora Field Service Engineer in
Belfast, Northern Ireland.
This purpose of the role is to assist sites with the fault finding and repair of IT/EPOS equipment including but not limited to: PC's, laptops, , monitors, printers and point of sales systems.Rate information:
* £24,000 per annum
* Monday to Friday working week
* 8:30am - 18:30pm*
* Potential 1 in 2 weeks onOOH Call rota (7 days)
* £140 standby per on call week + £50 per call + £10 p/hr travel time
* Field Based role
* CompanyVehicle Provided
* Permanent opportunity
The Role:
* Installation, configuration, and support of Desktop/EPOS kit.
*Connect and install client software for various networking platforms at various customer locations
* Troubleshoot a wide rangeof products in a software or hardware environment.
* Working independently and remotely
* Ability to follow documented procedures
* Adhere to safety precautions.
* Demonstrate strong problem-solving techniques with the ability to adapt and learn on the job.
* Develop, grow and maintain professional working relationships with all stakeholders, both internally and externally
* Provide good quality customer service at all times
* Complete documentation including Call reports and ensure they arereturned with dedicated time frame
* Work proactively to ensure SLA's are met
* Have a solid understanding of customers SLArequirement and use initiative to ensure the expectation is met and exceeded.
* Any additional activity as directed by SeniorManagement.
The Candidate:
* Full UK Driving License
* Have an excellent working knowledge of IT kit inclusive of but not limited to; Windows Operating systems, break fix and troubleshooting of Desktops, EPOS, Laptops, and Printers.
* (Desirable) - Manufacturer recognised accreditation's, I.E. HP/IBM/Dell. Desktop, Laptop.
* At least 3 years customer facing IT industryexperience.
* Experience in a field service engineer role
* Capable of working independently
* Excellent communication and customer service skills.
* Excellent Time management skills.
* Team Player - ability to work as part of the team to deliver operational excellence.
* Awareness of ITIL methodologies and best practice.
* Maintain excellent customer relationships.* Background security check required - must be able to complete successfully
* Maintain all appropriate Manufacturer Accreditation's where applicable.
If you are interested in this role and would like to be considered, please click apply If you areinterested in this vacancy, please click apply.
Industry: IT
Salary: Up to £24000 per annum+ Company Car and overtime
Salary Benefits: Company Car and overtime
Vacancy Type: Permanent
Job Skills: IT, EPOS, Installation, Field, Support, hardware, hardware break fix
Contact Name: Bethany Pearson
Website: -
Direct Application URL: -