Job Reference: BBBH42272
Job Duration: 6 Months
Start date: ASAP
Description:
Concept Resourcing are currently recruiting for a Field Service Engineer in Belfast, Northern Ireland.
This purpose of the role is to assist sites with the fault finding and repair of IT/EPOS equipment including but not limited to: PC's, laptops, , monitors, printers and point of sales systems.
Contract duration: Monthly rolling contract
Rate information:
* £150 per day via umbrella (inside IR35)
* Monday to Friday throughout durationof contract
* 8:30am - 18:30pm*
* 1 in 2 weeks on OOH Call rota (7 days)
* £140 standby per on call week + £50 per call +£10 p/hr travel time
* Field Based role
* Own vehicle required
* Mileage claimable after 50 miles
The Role:
* Installation, configuration, and support of Desktop/EPOS kit.
* Connect and install client software for various networking platforms at various customer locations
* Troubleshoot a wide range of products in a software or hardware environment.
* Working independently and remotely
* Ability to follow documented procedures
* Adhere to safety precautions.
* Demonstrate strong problem-solving techniques with the ability to adapt and learn on the job.
* Develop, grow and maintain professional working relationships with all stakeholders, both internally and externally
* Provide good quality customer service at all times
* Complete documentation including Call reports and ensure they are returned with dedicated time-frame
* Work proactively to ensure SLA's are met
* Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met andexceeded.
* Any additional activity as directed by Senior Management.
The Candidate:
* Full UK Driving License
* Have an excellent working knowledge of IT kit inclusive of but not limited to; Windows Operating systems, break fix and troubleshooting of Desktops, EPOS, Laptops, and Printers.
* (Desirable) - Manufacturer recognised accreditation's, I.E. HP/IBM/Dell. Desktop, Laptop.
* At least 3 years customer facing IT industry experience.
* Experience in a field service engineer role
* Capable of working independently
* Excellent communication and customer service skills.
* Excellent Time management skills.* Team Player - ability to work as part of the team to deliver operational excellence.
* Awareness of ITIL methodologies and best practice.
* Maintain excellent customer relationships.
* Background security check required - must be able to complete successfully
* Maintain all appropriate Manufacturer Accreditation's where applicable.
If you are interested in this role and would like to be considered, please click apply If you are interested in this vacancy, please click apply
Industry: IT
Salary: Up to £150 per day
Salary Benefits:
Vacancy Type: Contract
Job Skills: IT, EPOS, Installation, Field, Support,
Contact Name: Bethany Pearson
Website: -
Direct Application URL: -