Job Reference: BBBH47793
Job Duration:
Start date: ASAP
Description:
Role: IT Request Catalogue Manager
Company type: Government-owned Infrastructure company
Salary: up to £40,000pa
Location: Remote
Concept Resourcing are looking for an IT Request Catalogue Manager to join a government-owned Infrastructure company. This is a remote role. You will be responsible for managing all aspects of request catalogue content,and its presentation to our users via the ServiceNow Service Portal. If you are an experienced IT Request Catalogue Manager andare interested in this fantastic opportunity, then please APPLY now.
Key responsibilities:
* Own the Request Catalogue Management Practice and champion the use of the Request Catalogue across the eco system. Ensuring best practice across Digital Services and coordinate interfaces between Request Catalogue Management and other processes.
* Ensure all practice documentation and processes are managed and maintained, providing insight and advice on resolving cross-functional (departmental) issues.
* Responsible for chairing the Request Catalogue Working Group (Governance board) and producing the associate governance reports and supporting materials.
* Provide weekly, monthly, and annual reports on the scope and utilisation of the defined request catalogue Content.
* Responsible for stakeholder management. Proactively working with stakeholders to identify of opportunities to extend and enhance the Request Catalogue to provide a full range of services.
* Working with Service Design and Service Owners to design new and modified Request Catalogue Content and participate in the ServiceNow demand and delivery processes tochampion those designs through the delivery process.
* Manage and maintain the catalogue and category and permissions structure within the ServiceNow Platform, undertaking periodic reviews of Request Catalogue Content to ensure currency and accuracy.* Provide Subject Matter Expertise to other areas of the Digital Services organisation to improve the adoption and integration of the Request Catalogue into the wider service operations and project delivery models.
* Provide insight and advice on resolving cross-functional and cross supplier design issues.
Requirements:
* An understanding of the Service Knowledge Management System (ServiceNow) features and functionality.
* Strong stakeholder management and relationship building experience.* Experience of creating business processes from business requirements.
* Experience of driving delivery across the full range of Request Catalogue services.
* Up to date knowledge of ServiceNow releases, and the ability to propose changes to the portal to improve our User Interface and User Experience.
* Effective leadership and communication skills.
* Excellent problem solving and teamwork skills.
If you are an experienced IT Request Catalogue Manager and are interested in this fantasticopportunity, then please APPLY now.
Industry: IT
Salary: £35000 - £40000 per annum + + Fully remote
Salary Benefits: + Fully remote
Vacancy Type: Permanent
Job Skills: -
Contact Name: Callum Sandbrook
Website: -
Direct Application URL: -