Job Reference: BBBH41556
Job Duration:
Start date:
Description:
Service Desk Coordinator / Service Admin / Service Administrator / Service Delivery / IT / Telecoms / Telecommunications / Customer Service
We are currently recruiting for an exciting opportunity for an experienced Service Desk Coordinator to join a market leader in the technology sector, specialising in Data Centre and Telecoms. This role will be well suited tosomeone coming from an coordination/administration background, and due to the nature of the queries you will need experience working in a technical environment.
Location - Canary Wharf, London
Salary - £30,000 - £35,000 + package
The Role
* Handle incoming technical queries/faults from customers and assign to engineers
* Ensure all customer requirements and requests are responded to within a timely manner and to agreed Service Levels
* Daily management of the service desk queuesensuring that incidents are responded to and resolved by SLAs
* Efficiently log tickets on ticketing system
* Manage ticketsthrough to completion, liaising with customers and engineers
* Be involved change management, reporting, and incident management
* Provide excellent levels of customer service
The Ideal Candidate
* Previous experience working in a technical sector, and an understanding of technical terminology
* Experience using ticketing systems
* Previous experience using CRMsystems (ideally Salesforce)
* Excellent customer service skills
* Understanding of ITIL (desirable)
If this role is of interest, please apply with an up-to-date copy of your CV.
Service Desk Coordinator / Service Admin / Service Administrator / Service Delivery / IT / Telecoms / Telecommunications / Customer Service
Service Desk Coordinator / Service Admin/ Service Administrator / Service Delivery / IT / Telecoms / Telecommunications / Customer Service
Industry: IT
Salary: £30000 - £35000 per annum + package
Salary Benefits: package
Vacancy Type: Permanent
Job Skills: Service Desk Coordinator / Service Admin / Service Administrator / Service Delivery / IT / Telecoms / Telecommunications / Customer Service
Contact Name: Tim Griffin
Website: -
Direct Application URL: -