Job Reference: BBBH42398
Job Duration:
Start date: ASAP
Description:
IT Service Desk Manager - ﾃつ｣60,000 -Service Now - SNOW - Asset Management
Role: Service Desk Manager
Location: Buckinghamshire
Salary: up to ﾃつ｣60,000
Are you passionate about growing your career within IT?
Do you want the opportunityto work for one of the largest IT VAR's in the UK?
Do you have experience managing a team of specialist engineers?
Then this may be the job for you
Client:
Concept IT are looking for IT Service Desk Manager to work for a busy companybased in Buckinghamshire. My client provides services to customers all over the world, including household names and due to a sustained period of growth are looking to expand their IT team.
Key Responsibilities
* Responsible and accountable for all technical/support escalations within the team
* Working with senior stakeholders within vendors to triage, escalate andresolve client support queries and ensuring the customers are kept up to date within the appropriate SLA's
* Lead technical quarterly business reviews for strategic ITAM vendors providing constructive feedback
* Be at the forefront of new product technology/service offerings through vendor training and market research
* Drive improvements and be creative with new ways of working
* Work with other teams and stakeholders on new service concepts and improvements
* Reporting on ticket management, SLA's and controlling manageable workloads for the team
* Provide tailored mentoring for individuals within the team followed byconstructive regular 1-1's to manage career progression
Technical Requirements
* Demonstrable experience working in a similar role within an IT Services organisation showing a level of management experience
* Good level of understanding around ITAsset Management technology and tooling
* Technical experience with a Software Asset Management tool - Snow Software (Desirable)
* Excellent written and oral skills with the ability to communicate at all levels (internal and external stakeholders)
*Self-sufficient and innovative, with the ability to lead a team
* Creative self start approach to leading a team and serviceService Now - Management - Service Desk - Team Lead - SNOW - Asset Management
Industry: IT
Salary: ﾃつ｣45000 - ﾃつ｣60000 per annum + benefits
Salary Benefits: benefits
Vacancy Type: Permanent
Job Skills: -
Contact Name: Jack Bannister
Website: -
Direct Application URL: -