Job Reference: BBBH41927
Job Duration:
Start date: ASAP
Description:
Role: IT Support Engineer
Location: Whitehaven
Salary: £25,000
Concept IT are currently recruiting for an IT Support Engineer on behalf of our client based in Whitehaven. The successful candidate will provide face to face IT support for end users. You will be dealing with customers' incidents and enquiries, following documented processes to ensure tickets are logged, prioritised and routed correctly.
Key responsibilities:
* To triage Incidents accurately using the Known Error Database or seeking guidance from relevant staff
* Perform Break Fix on all desktop equipment where a known fix is available, ensuring normal service is restored as quickly as possible
* To replace consumable kit when spares are available,enabling aquick resolution with minimum inconvenience to the end user
* Manage individual queues to given targets with zero intervention from Team Leader
* Ticket logs are maintained in a timely and efficient manner (in line with SLA's)
* Working to aid avoidance of SLA breach on tickets.
* Manage aged tickets to closure
* Carry out daily Video Conference Meeting Room checks everymorning, following agreed schedule and check list (ensuring tickets logged for any issues)
* Carry out any 'ad hoc' non ticketed work but ensuring subsequent tickets logged
* To carry out all reasonable tasks as requested by Team Leader/Service Delivery Manager
Knowledge / Skill
* Strong customer liaison skills
* Decision making, confident in own decisions
* Demonstrable PC and OS troubleshooting
* Basic hardware knowledge, Laptop Keyboards, Memory, Hard drives
Experience* Full UK Driving Licence
* At least two years Proven IT support experience
* Experience with Microsoft Applications
* A good understanding of networks and windows Operating systems
* Knowledge of bespoke customer applications desirable
Please note that SC Clearance is required for this role
Industry: IT
Salary: £23000 - £25000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: -
Contact Name: Kelsie Prior
Website: -
Direct Application URL: -