Classified ads in London

IT Support Level 1

Salary: £29,000.00 per annum


Greater London, London
Time Left: 19d, 2h

Job Advertiser

FRS Recruitment
Registered: 13 Dec '17
Postings: 155
Followers: 3, Following: 0

Job Reference: FRS61805

Job Duration:

Start date: ASAP

Description:

Duties Include:

* Provide premium quality phone, email and remote support for customer servers to diagnose and resolve technical issues
* Logging calls (tickets) and keeping records of customer queries.
* Analysing call logs so you can spot common trends and underlying problems.
* Remote monitoring of customer systems
* Ensure timelyissue diagnosis and feedback for all client queries, using the IT Help Desk system where appropriate
* Ensure all issues are resolved effectively by the team and maintain positive relationships between the wider IT Team and the supported clients
* To monitor and manage customer SLA's and in conjunction with our Help-desk schedule and field engineering resources
* Investigateissues, advising on remedial action and coordinate our third party suppliers
* Updating help desk documentation so that support information is available and current for each customer.


Skills:

* Good Communicator
* Excellent English
* Professional Telephone Manner
* Excellent Customer Service Ethos
* Ability to work in fast moving, dynamic environment
* Flexibility
* Desire to learn about new technologies

Industry: IT

Salary:

Salary Benefits:

Vacancy Type: Permanent

Job Skills: Support, Infrastructure, Troubleshooting

Contact Name: Fergus Kennedy

Website: -

Direct Application URL: -

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Position Details

Advert Ref: #3080945
Posted: 12 Nov '24
Visits: 1