Job Reference: BBBH39164
Job Duration: 2 months
Start date: 06/12/2021
Description:
Concept Resourcing are currently looking to recruit an Experienced IT Support Engineer within/ commutable to Flintshire, Cheshire.
The purpose of the roleis to provide deskside support to the end users onsite. This will involve support across both the hardware and software estate along with system administration.
Package information:
* 9:00am - 17:30pm*
* Monday to Friday every week throughout contract duration
* Contract will start WC 6th December and will be for circa 2 months in duration.
* £140 per day payable via umbrella (inside IR35)
The Role:
Will involve the following tasks:
* Logging and managing Incident Tickets via service management system
* Resolving Incident Tickets within agreed SLA from start to end
* Adhere to company policies and proceduresto ensure fulfilment of contractual SLAs
* Providing hands on technical experience with hardware and software services
* Asset management, hardware audits and stock control
* Maintaining System documentation, processes, and procedures in order to assist with reviewal and updating site knowledge base
* Technical troubleshooting (under guidance where required)
* Setting upnew starters
* Support the IT infrastructure on site, including Wi-Fi and LAN access, Voice and Video Conferencing, Meeting Room Booking Systems, for audio visual conference calls meetings plus the integration of MS Teams meetings and Cisco Webex, Zoomcalls and print solutions
* Delivering a high level of customer service
The Candidate:
MUST have a minimum of 1-3 years' employment experience within an IT support role and be able to:
* Support client systems, service and computer equipment.
*Be confident with utilizing data and settings migration, imaging, application installation, and technologies.
* Demonstrate excellent problem-solving skills and the ability to follow instructions.
* Understand end user requirements relating to the customers IT infrastructure.
* ITIL Foundation - Desirable.
* Demonstrate good organisation skills and methodical approaches with good attention to detail.
* Possess technical knowledge of; Windows 7/8/10/11, Active Directory, Office 365, Microsoft Exchange and ServiceNow
* Provide the client with high levels of customer service and have a proven background in doing so.
This contract has been deemed and inside IR35 role, therefore you will need to be paid via umbrella company. The above rates are the umbrella company rates subject to weekly fee and deductions
If you are interested in this vacancy please click apply
Industry: IT
Salary: Up to £140 per day
Salary Benefits:
Vacancy Type: Contract
Job Skills: deskside, desktop, support, migration, imaging. 1st line, 2nd line, desktop, deskside
Contact Name: Kayleigh Dutton
Website: -
Direct Application URL: -