Job Reference: BBBH45736
Job Duration: 3 Months
Start date: ASAP
Description:
I have a requirement for a TechnicalSupport Engineer who is well-experienced with leading a BAU technical support team.
Location: Stevenage
Duration: 3 Months+
IR35: Inside
Security Clearance: SC
The Role:
* To lead and manage the day-to-day activities of the BAU technicalsupport team focused solely on supporting the end user estate in a complex, multi-networked, Wintel environment.
* Provide day to day direction of the team in terms of Incident and Request ITSM (Ivanti LANDesk) ticket management, ensuring regular and timely updates in line with strict SLAs
* Pro-actively support technical escalations.
* Directly interact with clients, technical teams and 3rd parties in order to co-ordinate rapid and effective response to incidents, requests and small project activities.
* Maintain a high degree of customer service for all support queries, adhering to all service management principles.
Skills, Knowledge & Experience:
* At least 3 years commercial experience directly managing a technical team
* Able to produce detailed reporting both ad-hoc and regularly
* Ability to build strong relationships with customers and stakeholders
*Excellent technical knowledge across multiple domains, including:
* Microsoft Active Directory & GPOs
* Microsoft SCCM
* Microsoft OS, testing and imaging
* ITSM tools (LANDesk ideally)
* Ivanti Suite (desirable)
* PowerShell (desirable)* Linux/Unix (desirable)
* Commitment to exceed customer's expectations.
* ITIL knowledge/accreditation especially operational Incident/Problem and Change
Please apply online with your CV.
Industry: IT
Salary: £350 - £380 per day
Salary Benefits:
Vacancy Type: Contract
Job Skills: Technical Support, ITSM, Wintel, Active Directory, SCCM, Ivanti, PowerShell
Contact Name: Lauren Oakley
Website: -
Direct Application URL: -