Job Reference: BBBH38550
Job Duration: 6 Months
Start date: ASAP
Description:
Incident Analyst / ITIL / NOC / MIM / Contract / £205pdIncident Analyst / ITIL / NOC / MIM / Contract / £205pd
My client , a global MSP are looking to recruit based on the onset ofa large recruitment drive. On this occasion my client is looking to recruit an number of experienced Incident Analysts to workin the SOC to fix and resolve tier one issues for end customers.
IR35 Status: Inside
Location: Multiple/Remote
The incident analyst will be responsible for the below:
The Role:
* You will be responsible for managing all major incidents, inline with the defined procedures. This includes the coordination of bridge calls between multiple external/internal technical partners.
* Consistently deliver strong communication to all stakeholders (internal and external), ensuring that all status updates remain factual.
* Provide continued support for all internal teams, ensuring the effective handling of incidents throughout their life-cycle.
* Help to identify any areas of difficulty and/or need for improvement via thorough analysis, where the quality of service to the customer is concerned.
* Responsible for producing performance reports for all stakeholders.
* Pro-active in seeking workarounds and solutions, in order to help mitigate risk/impact.
* Identify and escalate all IT security concerns.
The Incident analyst will ideally have the following hard skills :
Skills/Experience required:
* Proven commercial experience of working in a similar role where you were responsible for delivering incident management to a customer entity.
* Demonstrate successfully working within an ITIL framework .
* Ideally, you will hold ITIL Foundation accreditation.
*Strong leadership skills, with the ability to coordinate high-end technical resources to deliver incident resolution in a critical situation.
* A solid understanding of Service Management Methodologies, tool sets, and best practices.
* Excellent written and verbal communication skills.
* Solid understanding of related processes (Problem, Change etc).
Incident Analyst / ITIL / NOC / MIM / Contract / £205pd
Incident Analyst / ITIL / NOC / MIM / Contract / £205pd
Industry: IT
Salary: £200 - £205 per day
Salary Benefits:
Vacancy Type: Contract
Job Skills: ITIL, Incident Management, Service Management, Major Incident
Contact Name: Lauren Oakley
Website: -
Direct Application URL: -