Job Reference: BBBH40009
Job Duration:
Start date: ASAP
Description:
Major Incident & Incident Management Principal - Up to£47,500pa + £6,000pa Bonus - Peterborough - Global Tech Company
Concept Resourcing are looking for a Major Incident & Incident Management Principal to join a global Technology company based in Peterborough. You will be responsible for effectively governing the Service Desk's end to end incident management processes. If you are an experienced Major Incident & Incident Management Principal and are interested in this fantastic opportunity, then please APPLY now.
Key responsibilities:* Effectively govern the Service Desk's end to end incident management processes.
* Provide consistent end-to-end outage andbusiness communications to all levels of stakeholder.
* Act as escalation point for all internal and external resolver teamswhere resolution ownership is disputed.
* Monitor service levels, performance metrics and Key Performance Indicators.
* Constantly drive service excellence, initiate, and deliver service improvement plans and firmly establish a culture amongst the team.
Requirements:
* Excellent organisational, analytical, and problem-solving skills.
* Passionate, professional, with a proactive and a 'can-do' attitude always.
* A strong background in customer service and proven relationship management skills.
* An understanding of the technologies involved in the provision of IT services in a complex operating environment, especially highly available and resilient systems.
* ITIL v3 or v4 Foundation.
Salary package & Benefits:
* The salary for this role is up to £47,500pa + £6,000pa bonus.
* Industry leading company.
* Friendly, passionate, and hardworkingleadership team.
* Possible progression opportunities.
If you are an experienced Major Incident & Incident Management Principal and are interested in this fantastic opportunity, then please APPLY now.
Industry: IT
Salary: £45500 - £47500 per annum + + £6,000pa bonus
Salary Benefits: + £6,000pa bonus
Vacancy Type: Permanent
Job Skills: Incident Management, Service Desk
Contact Name: Callum Sandbrook
Website: -
Direct Application URL: -