Job Reference: BBBH42738
Job Duration:
Start date: ASAP
Description:
Role: Managed Print Field Engineer
Location: UK Wide
Salary: up to £24,000 - £30,000
Industry: MSP
Are you a passionate Field Engineer looking for the next step in your career?
Do you want the opportunity to work for a fast-growing MSP who prioritise staff training and progression?
Do you have experience of logging and processing customer tickets,and working to SLA's?
Client:
Concept IT are looking for a Managed Print Field Engineer to work for a busy SME MSPbased in Warrington.
Role:
To liaise, coordinate and facilitate between client stakeholders and end users to deliverthe required levels of service delivery. To repair and maintain computer / printer equipment and solutions.
Key Responsibilities
* Deliver a first-class customer experience.
* Provide a technical service to our customers including installation,maintenance, auditing and repair of their IT hardware and peripherals.
* Travel as support requires work to be undertaken at client sites.
* Willingness to work flexibility
* To complete proactive servicing to ensure end to end customer satisfaction.* Continuous improvement programme and sharing of best practice within the network
* Achieve targets and objectives as defined by the business.
* To follow Service Management processes
* Support and liaise with all personnel working with client, including Billing, Helpdesk and Logistics
* Ensure device issue resolution is at a set level and meets contractual targets
*Manage queries and escalations
* Keep all key stake holders from both organizations updated with any issue management.
* Work with each department and function to help shape our world class service.
* Experience, Personal Qualities and Skills
* A comprehensive understanding of computer/printer hardware with basic networking knowledge and sound troubleshooting/diagnostic skills, having previously worked as a copier/printer engineer.
* Excellent Interpersonal and customer handling skills.
* A strong sense of awareness and willingness to learn with the desire and attitude for personal development.
* Ability to work underpressure and without close supervision.
Industry: IT
Salary: £24000 - £30000 per annum + benefits
Salary Benefits: benefits
Vacancy Type: Permanent
Job Skills: -
Contact Name: Jack Bannister
Website: -
Direct Application URL: -