Job Reference: BBBH41594
Job Duration:
Start date: ASAP
Description:
Network Engineer - £30,000 - £40,000 + Benefits
Role: Network Engineer
Location: Manchester / Peterborough / London / Hybrid
Salary: £40,000
Industry: MSP
Are you a Network Engineer looking for the next step your career?
Do you want the opportunity to work for a well-established and growing company?
Do you have a strong technical background, and experience of working with firewalls and Cisco products?
Then this may be the job for you!
Role:
Responding to BAU 3rd Line incidents logged on the incident management system and providing Managed Firewall Services.
Key Responsibilities* Firewall Management
* Incident Diagnostics and Assistance
* Log Monitoring and Analysis
* Rule base Auditing and Advisory
* Device Software Upgrades, Patches and Bug Fixes
* Configuration Backup / Restore
* Rule base and Network Configuration Change Management
* Provide a point of technical escalation and expertise
* Maintain technical accreditations in linewith catalogued services
* Escalate and work with vendors when required
* Setup and complete scheduled tasks when required* Escalate potential problem issues with Problem and Incident Management
* Recommend and deploy changes via the change management process when required
* Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan
* Work with consultants to better understand issues and solutions
* Provide technical assistance to on-going projects and the transition of new customers when required
Experience Required:
Must-have:
* At least 3 years' experience in a similar SLA driven support role
* Proven Customer service skills
* Proven experience delivering projects and complex changes
* Industry recognised qualifications in relevant areas
* Extensive knowledgeworking within a Cisco Switch/Router environment
* Expert level knowledge in at least one of the following firewall vendors:Fortinet, Checkpoint, PaloAlto
Nice to have:
* Netscaler / F5 Loadbalancers
* Cisco Nexus
* HP Switching
* Cisco Wireless (Troubleshooting AireOS and Catalyst controller based deployments)
* Cisco DNA / SDWAN troubleshooting
* Knowledge of ITIL change process
* Security Clearance (SC) advantageous
* Good communication skills
* Punctual and reliable
* Positive, enthusiastic and supportive individual
* Ability to take ownership of and progress incidents to resolution, or to identify when escalation is necessary
* Ability to work under pressure
* Ability to work in a team and to support team members* Communication and interpersonal skills including listening, building rapport, establishing empathy whilst demonstrating awareness of internal and external issues in a calm and polite manner
CISCO - FIREWALL - FORTINET - CHECKPOINT - PALO ALTO - NETSCALER - F5 - SDWAN - WAN - LAN - ITIL - HP - ROUTING - SWITCHING - CCNA - CCNP
Industry: IT
Salary: £30000 - £40000 per annum + Benefits
Salary Benefits: Benefits
Vacancy Type: Permanent
Job Skills: -
Contact Name: Jack Bannister
Website: -
Direct Application URL: -