Job Reference: BBBH39238
Job Duration:
Start date: ASAP
Description:
NOC EngineerRole: NOC Engineer Location: Gloucester Salary: £20,000 - £25,000
Industry: MSP
Are you a passionate NOC Engineer looking to kickstart your career?
Do you want the opportunity to work for a fast-growing MSP who prioritise staff training and progression?
Do you have experience of logging and processing customer tickets, and working to SLA's?
Client:
Concept IT are looking for a NOC Engineer that will deliver technical support to customers, focusing on Network based technology based in Gloucester. My client provides a busy service desk to customers all over the UK and due to a sustained period of growth are lookingto expand their IT team.
Role:
Provide onsite IT technical support for customers, over the phone or on email. Ensuringthe customers receive the highest level of support, working closely with the technical teams to investigate, troubleshoot and support IT infrastructure, hardware, and software across our customer locations.
Key Responsibilities
* Deliver technical support to Customers, focusing on Network based technology
* Provide support to Customers through multiple channels (phone, chat,portal, email)
* Assess the impact and urgency of tickets and gather the appropriate information for the type of request
* Work with a variety of tools, troubleshooting methodologies and 3rd party partners/supplier to diagnose faults. determine correction action and implement fixes
* Take responsibility for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA's and that all issues are resolved quickly and efficiently
* Maintain accurate records of activitytaken throughout the lifecycle of a ticket
* Escalate incidents/requests that cannot be resolved within agreed timescales
* Manage partners/suppliers to ensure that faults are resolved within the correct time frames and be confident using escalation paths
* Keep customers informed of progress
Person Specification
* Knowledge of Broadband, Fibre, Ethernet and associated network technologies
* Experience working in ISP, Managed Service, Telecoms or similar technical support role
* Experience of working in a pressurised environment in terms of volume and intensity of activity
* Excellent communication skills, both written and verbal
* Proven record of accomplishment in providing customer support
* Able to work autonomously, identifying and prioritising tasks; experienced enough to know when to seek input from others
* Highly motivated, pragmatic and energetic team player,positive, determined and driven with a can-do attitude
* Experience working in a team and the desire to join a fast paced and evolving organisation
The following technical competencies are desirable but not essential:
* Degree education
* ITIL v3 Foundation and experience working in an ITIL environment
* Associated technical accreditation
If you are interested or would like to find out more, please send your CV to me on or alternatively give me a call on 01384981003.
Industry: IT
Salary: £20000 - £25000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: -
Contact Name: Kelsie Prior
Website: -
Direct Application URL: -