Job Reference: BBBH43241
Job Duration:
Start date: ASAP
Description:
Concept Resourcing are currently recruiting a 1st Line Support Engineer based in/ commutable to Malmesbury, Wiltshire.
The purpose of the role is to supportIT site activity and solve any issues raised by users.
Contract Duration: 2 months with possible extension
Start date: ASAP
Rate information:
* £160.00 per day via umbrella (inside IR35)
* Monday to Friday throughout duration of contract
*9.00am - 17.30pm
* Site based opportunity
* Use of own vehicle required to get to and from place of work
* JAMF (Apple) qualification on offer (1 day course)
* Possibility of extension
The Role:
* Respond to calls and emails, carrying out trouble shooting, fault diagnosis, call vetting and technical support to provide 1st line ticket resolution or escalation
* Bebased on site and respond to any hardware support tickets
* Provide a point of technical escalation and expertise.
* Identify and apply the correct priority, service level agreement and category whilst capturing a full detailed description of the issue.
* Assign and escalate tickets to 2nd line support where tickets cannot be resolved on a first-line fix basis.
* Proactively monitor, review and chase outstanding tickets to ensure they are responded to promptly and follow the correct contracted service levels.
* Maintain high standards of customer service at all times to encourage an excellent customer experience.
The Candidate:
* Strong 1st line working experience
* Good knowledge of IT platforms, equipment and applications.
* Proven Customer service skills
* Up to 12 months' experience as a desktop support engineer
* Industry recognised qualifications in relevant area is desirable (i.e. MCP)
* JAMF qualification - desirable but on offer should not already have it
* Up to 12 months remote support experience of
* Windows Operating Systems (Essential)
* Hardware troubleshooting of both desktop and server hardware. (Desirable)
* Knowledge of supporting various windows applications including MS Office from end user perspective (Desirable)
* Experience of working to SLAs and KPIs and to be able to accurately describe their purpose is desirable.
*Adaptable & flexible
* Good time management and prioritisation skills
* Good problem resolution skills
This contracthas been deemed an inside IR35 role, therefore you will need to be paid via umbrella company. the above rates are the umbrella company rates subject to weekly fees and deductions.
If you are interested in this vacancy, please click apply
Industry: IT
Salary: Up to £160 per annum
Salary Benefits:
Vacancy Type: Contract
Job Skills: deskside, desktop, support, migration, imaging. 1st line, 2nd line, desktop, deskside
Contact Name: Kayleigh Dutton
Website: -
Direct Application URL: -