Job Reference: BBBH43176
Job Duration:
Start date: ASAP
Description:
Concept are currently recruiting forI.T Support Engineers, otherwise known as Customer Support Engineers by the end client.
Our clients Service team is made upof passionate, friendly and experienced engineers dedicated to providing exceptional IT solutions and support to the Retail industry.
The purpose of the role is to attend customer sites to provide support of IT hardware and software products within therequired Service Level Agreement (SLA). Provide Technical Support to other staff in Managed Services and incident management ofmajor system outages. Work efficiently and proactively to deliver IT support service to a wide range of customers
Job Description:
* Onsite support
* Project Manage and lead major system outage situations on customer sites. This may include temporary management of other staff to resolve incident.
* Provide technical support to other Managed services functions.
* Repairand maintain hardware (Servers, PC's, Laptops, Printers and associated peripherals).
* Complete software incidents to customer/manufacturer procedures and specifications.
* Installation of hardware to manufacturers/customers specification. Complete IMAC's to manufacturers/customers specifications.
* Utilise PDA or client systems to check and update allocated calls in a timely manner to achieve required SLA and reflect actual work done in real time.
* Communicate with Call Administration and the Branch throughout the day.
* Complete part movements (RMA generation & physical movement) in a timely manner, returning itemsas directed by the Branch.
* Achieve KPI targets to include but not conclusive 1st time fix (85%), 5 closures each day, productivity.
* Work a certain amount of overtime when required to do so.
* Must be able to embrace new technologies and adapt tochange.
* Understand and adhere to all local site specific Fire, Security and Health & Safety regulations.
* Ensure allincidents dealt with our processed on the appropriate call management system Carry out any other reasonable request as requested by your line management
* Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace
Must have (Skills, Clearance, Knowledge, Experience)
* Laptop/Desktop setup and use.
* General Hardware knowledge
* Knowledge of current IT issues
* Experience of networked systems Service desk and problem-solving experience
* Proficient in Microsoft Windows\Office related products
* Proficient in industry standard hardware items
* Knowledgeable in IT best practices and procedures
* General understanding of ITIL terminology and practices* Customer focus
* Remote assistance
* SC Clearance - desirable
Package-
* Salary Dependent on experience
* Company Vehicle & Fuel Card
* Various Retail discounts, Gym membership discounts and Cinema tickets
If you are interested inthis vacancy, please click apply
Industry: IT
Salary: £21000 - £27000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: deskside, desktop, support, migration, imaging. 1st line, 2nd line, desktop, deskside
Contact Name: Kayleigh Dutton
Website: -
Direct Application URL: -