Job Reference: BBBH75693
Job Duration: 3-6 Months
Start date:
Description:
Job Title: Operations Manager - Service Desk Management
Role Type: Contract - FTC
Contract Length: 3-6 months (Initial)
Our client is seeking an Operations Manager, who will be responsible for managing a team across three distinct areas. The key focus will be to streamline work flows, implement best practices, and ensure the team delivers exceptional service to internal stakeholders.
Key Responsibilities:
* Lead andmanage a team of 20 people, split across three distinct areas:
1 New business for pension schemes (handling incoming requests)
2 Admin support desk (ticketing systems and issue resolution)
3 Project work activities (team management and project delivery)
* Establish and enforce operational standards, processes, and KPIs to improve team efficiency and service quality.
*Oversee the day-to-day operations of the Service Desk, ensuring service levels are consistently met and exceeded.
* Monitor team performance, provide regular feedback, and conduct performance reviews to support personal development.
* Identify areas for improvement and lead initiatives to streamline processes and enhance service delivery.
* Foster a collaborative and positive work environment across all teams.
* Work closely with senior management to ensure alignment with company goals and priorities.
* Manage escalations effectively and ensure timely resolution of complex issues.
* Regularly report on team performance,operational trends, and areas for improvement.
Essential Skills:
* Strong people management skills with experience leading cross-functional teams.
* Experience in operations management, ideally within a service desk or IT support environment.* A background in pensions administration, financial services, or insurance is highly desirable.
* Proven ability to manage complex work flows, set operational standards, and drive continuous improvement.
* Exceptional organisational skills with the ability to prioritise and manage multiple tasks.
* Excellent communication and interpersonal skills to engage with both internalteams and senior management.
* Experience working with ticketing systems and supporting team collaboration tools.
Desirable Experience:
* Previous experience working in a pensions admin, financial services or insurance environment.
* Familiarity with project management tools and methodologies.
* Strong problem-solving skills and a solution-oriented mindset.
If this sounds like the role for you, submit your CV for consideration and apply now!
Industry: IT
Salary: £45000 - £50000 perannum
Salary Benefits:
Vacancy Type: Contract
Job Skills: Operations Manager| IT Service Desk| People Manager| People Management
Contact Name: Elliot Gustave
Website: -
Direct Application URL: -