Job Reference: BBBH41243
Job Duration:
Start date: ASAP
Description:
Role: Problem Manager
Location: Nottingham
Salary: £30,000-£32,000
Concept IT are currently recruiting an IT Problem Manager, on behalf of a brilliant IT Services Provider. You will be responsible for the lifecycle management of all problems within scope of the Service Support ITIL processes. Taking ownership of the end-to-end process, working alongside the Major Incident Manager to prevent incidents from happening, and to minimize the impact of incidents that cannot be prevented. As part of this role,you will be asked to provide guidance and assistance to the department ensuring all problems are managed correctly in line withthe ITIL Framework.
Key responsibilities:
* Enable the effective operation of the Problem Management Process and oversees the Problem Management process delivery
* Preventing incidents from occurring
* Minimising the impact of unavoidableincidents
* Developing final solutions for known errors
* Performing trend analysis of important services or historical incidents
* The problem control process aims to handle problems in an efficient way. Problem control identifies the root cause ofincidents and reports it to the Service Desk
Skills and Background:
* At least 1 year ITIL Problem Management experience
* Innovative thinking in terms of service quality and improvements
* Provide regular reports in a timely manner
* ITIL Foundation V3 certification
* Strives to increase personal productivity
* 1-year ITIL Problem Management experience
* Managed Service and Support Services background would be beneficial
Industry: IT
Salary: £30000 - £32000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: -
Contact Name: Kelsie Prior
Website: -
Direct Application URL: -