Job Reference: BBBH49342
Job Duration:
Start date: ASAP
Description:
Senior IT Engineer - Birmingham (Hybrid)
£34-38k + benefits
Concept IT are seeking a Senior IT Engineer for a growing technologypartner based in Birmingham.
The successful candidate will be an accomplished IT support engineer who is driven to succeed and will thrive on providing exemplary customer service to our growing customer base. As part of the role, you will provide technical support to our external customers and internal staff, assisting them with service incidents or requests via phone, email oron-site.
This is a great opportunity for an experienced support engineer to grow into a technical lead and be the technicalnumber 2 at an established company.,
Key Responsibilities:
* Answering 2nd and 3rd line support queries via phone, emailor on-site
* Being involved in the delivery of project work for customers whether that be on-site or remote
* Maintaining ahigh degree of customer service for all support queries and adhere to all service management principles.
* Working closely with 3rd party suppliers and vendors to resolve issues that cannot be resolved in house
* Ensuring alert tickets are dealt with,troubleshooted and escalated if required to the correct support engineer
* Being responsible for installations and maintenanceof network infrastructures, cloud technologies, workstations, servers, data security, daily administration tasks, regular siteconsultancy pro-active support visits and end user support
* Being responsible for scoping small projects. i.e. Wi-Fi rollout,Windows 10, basic networking setup.
* Mentor/train 1st line analysts to increase their technical knowledge
* Assist with internal pre-sales to complement our sales function when validating products based on customer opportunities.
Technologies Used:
* Configuration and deployment of business/enterprise grade networks
* Deployment and ongoing support of Windows Server(Windows Server 2012/2016/2019/2022)
* Configuration and management of Windows 10/11 devices utilising business/enterprise grade management tools such as Intune/SCCM
* Deployment and ongoing support of Microsoft 365/Office 365 inclusive of the following modules
* Design, deploying and ongoing support for on-site and cloud-based backup solutions.
* Virtualisation - VMware/Hyper-V
Salary on offer is £34-38k + benefits
Hybrid working (2-days in the office)
James Turley - IT Recruitment Consultant
Industry: IT
Salary: £34000 - £38000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: -
Contact Name: James Turley
Website: -
Direct Application URL: -