Job Reference: BBBH41332
Job Duration:
Start date: ASAP
Description:
Service Architect, Hardware Maintenance and Field Services
Up to £75,000pa + £22,500pa Bonus - Technology MSP
Concept Resourcing are looking for a Service Architect to join a technology MSP based in Birmingham. You willact as an advisor, consultant and thought leader for clients and prospects and will be responsible for delivering tailored solutions drawn from a variety of established capabilities and service offerings. If you are an experienced Service Architect and areinterested in this fantastic opportunity, then please APPLY now.
Key responsibilities:
* Designing, costing, and pricing Managed Services as a key input into the sales process for new and existing customers.
* Input into the development of new and existing offerings from a pre-sale's perspective.
* Supporting the Sales Teams through attending early engagement meetings to proactively introduce, shape and develop Managed Services opportunities.
* Where required, lead the client engagement from a solutions perspective, working closely with the Sales lead to ensure the client or prospect is fully engaged and maintainsa positive view throughout the lifecycle of the opportunity.
* Creation and delivery of bid material, including written proposals and formal client presentations.
* Provide a solution overview, including costs and services, to the Transition team prior to the commencement of transition and service take-on.
* Support the development of relationships with customers and prospects including actively promoting Managed Services solutions through peer-to-peer engagements.
* Conduct peer reviews of solutions developed by other Solution Managers and Service Architects.
Requirements:
* Experience working in a client-facing solution or service architecture, consulting, or service delivery role within the IT services industry, at least two which have involved the development of Field Services, Hardware Maintenance or Service Desk solutions.
* Experience of working within aManaged Services Provider that delivers a mix of Managed Services, Cloud Services and Professional Services.
* Excellent understanding of service methodologies and approaches, preferably with some previous operational management or technical experience.* Understanding of the key commercial and operational drivers and interdependencies which are inherent within any complex Managed Service.
* Excellent verbal, written communication, and presentations skills together with the ability to deliver customer presentations at a senior level.
Salary package & Benefits:
* The salary for this role is up to £75,000pa + £22,500pa Bonus.
* Progression opportunities.
If you are an experienced Service Architect and are interested in this fantastic opportunity, then please APPLY now.
Industry: IT
Salary: £65000 - £75000 per annum + + £22,500pa Bonus
Salary Benefits: + £22,500pa Bonus
Vacancy Type: Permanent
Job Skills: Service Architect
Contact Name: Callum Sandbrook
Website: -
Direct Application URL: -