Job Reference: BBBH41556
Job Duration:
Start date:
Description:
Service Delivery Administrator / Service Admin / Inbound Queries / Data Centre / Data Center / Telecoms / Telecommunications / Customer Service
We are currently recruiting for an exciting opportunity to join a market leader in the technology sector, specialising in Data Centre and Telecoms. This role will be well suited to someone coming from an administrative background with experience in the data centre and telecoms industry, with excellent customer service skills.
Location - Canary Wharf, London
Salary - £30,000 - £35,000 + package
The Role
* Ensure all customer requirements and requests are responded to within a timely manner and to agreed Service Levels
* Daily management of the Service desk queues ensuring that incidents are responded to and resolved by SLA
* Handle incoming technical queries/faults from customers and assignto engineers
* Efficiently log tickets on ticketing system
* Manage tickets through to completion, liaising with customersand engineers
* Be involved change management, reporting, and incident management
* Provide excellent levels of customer service
The Ideal Candidate
* Previous experience working in the telecoms or data centre industry
* Experience usingticketing systems
* Previous experience using CRM systems (ideally Salesforce)
* Excellent customer service skills
* Understanding of ITIL (desirable)
If this role is of interest, please apply with an up-to-date copy of your CV.
Service Delivery Administrator / Service Admin / Inbound Queries / Data Centre / Data Center / Telecoms / Telecommunications / Customer Service
Service Delivery Administrator / Service Admin / Inbound Queries / Data Centre / Data Center / Telecoms / Telecommunications / Customer Service
Industry: IT
Salary: £30000 - £35000 per annum + package
Salary Benefits: package
Vacancy Type: Permanent
Job Skills: Service Delivery Administrator / Service Admin / Inbound Queries / Data Centre / Data Center / Telecoms / Telecommunications / Customer Service
Contact Name: Tim Griffin
Website: -
Direct Application URL: -