Job Reference: BBBH44451
Job Duration:
Start date: ASAP
Description:
Role: Service Delivery Manager
Company type: Technology MSP
Salary: up to £70,000pa
Location: Hybrid - London
Concept Resourcing are looking for a Service Delivery Manager to join a successful technology MSP. This is a Hybrid role based in London. You will be responsible for the effective delivery of services within MTI's customer base. This is a customer-facing role. You will also be dealing with internal stakeholders. If you are an experienced Service Delivery Manager and are interested in this fantastic opportunity, then please APPLY now.
Key responsibilities:
* Measuring the performance ofservices against agreed customer SLA's
* Building and maintaining working relationships with customers
* Creating reports regarding performance
* Holding monthly/ weekly reviews
* Being a point of escalation
* Incident management
* Working with the sales team to draw up proposals for new customers
Requirements:
* Experience within a similar role
* Experience working within tech MSP/ multi-customer environment
* Knowledge of ITIL
* A passion for delivering the very highest standards of service to our clients
* Excellent customer facing communication skills both written and spoken
* Ability to buildeffective working relationships both internally and externally especially
* with all key stakeholders
If you are an experienced Service Delivery Manager are interested in this fantastic opportunity, then please APPLY now.
Industry: IT
Salary: £50000 - £70000 per annum + + Benefits
Salary Benefits: + Benefits
Vacancy Type: Permanent
Job Skills: -
Contact Name: Callum Sandbrook
Website: -
Direct Application URL: -