Job Reference: BBBH48013
Job Duration:
Start date: ASAP
Description:
Role: Service Design and Transition Manager
Company type: Government-owned Infrastructure company
Salary: up to £47,260pa
Location: Remote
Concept Resourcing are looking for aService Design and Transition Manager to join a government-owned Infrastructure company. This is a remote role. Working closelywith key stakeholders across the organisation, you will require knowledge of the service requirements of these areas, whilst being able to articulate relevant impacts to our Service Operational teams and delivery partners. You will also be required to workwith the Customer and Service Delivery teams to produce a service support model designed to deliver desired business outcomes and will also be accountable for aiding the tailoring of service offerings and ensuring solutions are fit for purpose and use. Ifyou are an experienced Service Design and Transition Manager and are interested in this fantastic opportunity, then please APPLY now.
Key responsibilities:
* Design thinking, influencing the provision of repeatable Service Design Packages to fit business and service requirements, and ensure alignment to the National Highways IT strategies
* Integrate and deliver Service Design & Transition activities and outcomes across diverse delivery frameworks, such as Waterfall, Agile & DevOps* Work with customers, Project Managers and delivery teams to define the scope of new Service Design tasks - offering encouragement and guidance throughout the process
* Lead Operational Readiness reviews for each new Service Design
* Provide clear, relevant communications to business stakeholders and suppliers whilst leading, motivating, and coaching team members in line withcompany policies and ensure all operational activities are performed according to correct procedures
* Contribute to buildinga digital culture in National Highways
* Specialise in designing interactions and interfaces for digital services
Requirements:
* Proven experience in a service design, service transition or service architecture role or within a technical project management capacity
* Ideally hold a Service design training/qualification e.g., ITIL V3/V4 practitioner or specialist inService Design and Service Transition modules or equivalent
* Able to comprehend and practice Service Architecture methodology: UX & CX design; User Interviews; Personas; User journeys; Empathy Map; Service Blueprint; Storyboards; Storytelling
* Excellent communication skills, both verbal and written with the ability to influence senior stakeholders and peers
* Ability to develop and manage key stakeholder relationships across diverse business & technology groups
* Able to work confidentlyindividually, or as part of a team
If you are an experienced Service Design and Transition Manager and are interested inthis fantastic opportunity, then please APPLY now.
Industry: IT
Salary: £42550 - £47260 per annum + + Fullyremote
Salary Benefits: + Fully remote
Vacancy Type: Permanent
Job Skills: Service Design and Transition Manager
Contact Name: Callum Sandbrook
Website: -
Direct Application URL: -