Job Reference: BBBH43268
Job Duration:
Start date: ASAP
Description:
Role: Service Designer
Company type: Technology MSP
Salary: up to £45,000pa
Location: Hybrid roleConcept Resourcing are looking for a Service Designer to join a successful technology MSP. This is a hybrid role. You willbe focused on the design of services for the company and their customers, taking responsibility for creating service design processes and procedures that contractually and operationally meet the specified requirements, while ensuring that relevant servicestrategies, policies, standards, and practices (including security) are applied correctly. Working closely with the Service Development team, you will support the development, build and delivery of new services as well as enhance existing offerings. If you are an experienced Service Designer and are interested in this fantastic opportunity, then please APPLY now.
Key responsibilities:
* Create and manage operational service designs, to include process maps, RACI's and supporting collateral.
*Engage with our Solutions teams and Customers to scope and agree customer specific processes and interfaces, producing ServiceArchitecture documentation as required by contract deliverables.
* Work with relevant internal teams to create process and integration design of tools and systems for our services.
* Contribute and assist with planning for service introduction.
* Incollaboration with all appropriate internal teams, work with relevant Third Parties to agree and create integrated service offerings.
* Responsible for assuring the architecture quality of each service you design, ensuring that these are accurate, robust, and well communicated to all relevant teams.
* Contribute to the review and improvement of existing services.
Requirements:
* ITIL (v4) preferable, with an awareness and understanding of other service methodologies such as SIAM, Agile and Lean beneficial.
* Demonstrable experience of working in a highly analytical way to find creative solutions to design challenges.
* Excellent written and oral skills, with the ability to present information clearly, persuasively, and elegantly, ensuringeffective communication.
* Ability to develop and maintain strong relationships within a cross-functional virtual team and with key stakeholders.
* Ability to spot new opportunities to improve services through people, processes, and tools.
* Abilityto prioritise conflicting needs and balance work priorities, organise own workload, excellent time management skills, work withminimal supervision, and under pressure to meet deadlines, and respond quickly to new situations whilst maintaining the highestquality of output.
If you are an experienced Service Designer are interested in this fantastic opportunity, then pleaseAPPLY now.
Industry: IT
Salary: £35000 - £45000 per annum + + Benefits
Salary Benefits: + Benefits
Vacancy Type: Permanent
Job Skills: Service Designer
Contact Name: Callum Sandbrook
Website: -
Direct Application URL: -